The Lender Task Administrator position will partner with client and internal teams to ensure long-term professional relationships by providing day-to-day management of the Collateral Protection Insurance (CPI) program.
Job Duties and Responsibilities :
Workflow Management (90%) :
Consultant for client and internal employees on day-to-day operational questions pertaining to Collateral Protection Insurance (CPI).
Anticipate needs of the client to provide excellent service and resolution.
- Audit and evaluate client reports to confirm accuracy, impacts to client risk, and potential loss of premium
- Process and audit notices, certificates, premium, images, client requests, and other aspects of day-to-day management of Collateral Protection Insurance
- Manage premium collection and refunding for timeliness and accuracy
- Identify, escalate, and manage tasks related to program impacts to the client, sales and loan servicing teams
- Answer questions, correct errors, and resolve discrepancies. Follow up and resolve problems or issues relative to insurance coverage
- Track accounts to ensure timely processing, manage premium collection and refunding for timeliness and accuracy. Provide communication in response to issues presented.
Assist with internal requests to research issues, determine root cause, and recommend procedures to eliminate / reduce repetition.
Administration (10%) :
- Train and transfer knowledge to lender task team staff on the program
- Assist with training of new hires or others in specialty functions.
- Process specialty queues / reports / products
- Other responsibilities and duties as assigned
Qualifications (Education, Experience, Certifications & KSA) :
- High School Diploma required
- 1-2 years of directly related work experience required
- We offer our employees a robust compensation package! Our comprehensive benefits include : medical, dental and vision insurance coverage;
100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.
Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.
Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The Lender Task Administrator position will partner with client and internal teams to ensure long-term professional relationships by providing day-to-day management of the Collateral Protection Insurance (CPI) program. Train and transfer knowledge to lender task team staff on the program. Identify, ...
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