Job Description
Job Description
Description : Day to day duties :
Day to day duties :
They will receive training on and be doing the following :
1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, smoke detectors.
3. Troubleshooting signal issues to ensure alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
9. Maintaining accurate truck inventory of ADT products.
10. Provide top quality customer service.
11. Achieve 90% Goal Attainment for completed installations and zero go-backs .
Skills :
customer experience, construction, landscaper
Top Skills Details :
customer experience,construction,landscaper
Additional Skills & Qualifications :
They will need to be extremely customer oriented, and display professionalism at all times in these customer homes. They need to be on time consistently.
Must have Great Communication skills. This very important along with being reliability and possessing an adaptive personality.
This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal ques from the home's resident and have a solution oriented, customer centric attitude.
The last thing a customer wants to hear is that "I'm not familiar with this system or I do not know how to work on this.
It's important to give the customer confidence that their issue will be resolved.
Tools Needed / PPE Gear :
6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw.
This may take them some time to build up, but they need to understand the expectation)
Their Own Vehicle
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