About the Role
As a Customer Implementation Manager, you will ensure new Large Law firm customers have a wonderful experience implementing and transitioning to LexisNexis.
For 3 -6 months post-close, you will be the firm’s primary point of contact for all activities.
Responsibilities
- Managing and coordinating new customer onboarding activities
- Being the primary contact for all projects, issues and opportunities during the customer onboarding process
- Diagnosing and resolving problems using internal resources and tools, business judgement and experience
- Initiating escalation process for unresolved customer problems
- Creating customized onboarding plan and documentation in conjunction with firms
Requirements
- Have a Juris Doctor or equivalent legal experience
- Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
- Be able to work as part of a team, accomplishing mutual team goals
- Be able to travel up to 20% of the time.
- Demonstrate experience developing and executing on account plans and coordinating key stakeholders to positively impact clients
- Demonstrate excellent verbal and written communication skills
Work in a way that works for you
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
- Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
- Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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