Lab Data Specialist

Responsibilities :

Monitors calls / call logs for appropriate handling. Promotes and ensures superior customer service. Initiates and investigates customer inquiries and complaints in a timely manner.

Reviews departmental logs and other records for accuracy and completeness.

• Logs and may initiate Center Feedback Reports (CFR). Communicates CFR data to collection centers via phone, email and hardcopy.
• Consolidates, prepares and enters information into the National Donor Deferral Registry (NDDR). -May assist with NDDR inquiries from the centers
• Completes and monitors department Incident Reports.
• Performs clerical duties including : archiving, storage, retrieval, filing, mailing, copying results for laboratory files, answering phones, faxing documents and preparing data for statistical reports.
• Performs verbal, written and computerized test data entry of results accurately and in a consistent, timely manner. Separates and sorts test results for data entry into the electronic donor management system.

Enters, verifies and tracks these entries.

• Generates and distributes daily reports to ensure units are not lost due to incomplete testing. -Reviews and verifies Sample Hold sheets and follows established protocols for review and subsequent holding and release of samples.
• Collects, collates, verifies and distributes confirmatory reports from the reference laboratory.

Follows all safety regulations, Environmental Health & Safety (EHS) policies and rules. Maintains a clean, safe work environment.

Other job-related duties as assigned : preparing samples for confirmatory testing and preparing Pool Samples for required testing.

Qualifications :

• High School diploma or equivalent required.
• Two (2) years of customer service experience, preferably in a laboratory setting.Prior laboratory experience preferred.

Basic computer skills required. Must be able to enter data into laboratory’s computer system

Different qualifications or responsibilities may apply based on local legal and / or educational requirements. Refer to local job documentation where applicable.

Our Benefits

• CSL offers the following benefits for this full-time position : Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage;
• Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program;

Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.