Full Time Member Engagement Specialist at Vitable Health (United States)
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Member Engagement Specialist
Vitable Health United States
Date Posted : 31 Oct, 2022
Work Location : Philadelphia, PA, United States
Salary Offered : Not Specified
Job Type : Full Time
Experience Required : No experience required
Remote Work : Yes
Vacancies : 1 available
About Us
We're a team of engineers, clinicians, and operators redesigning how healthcare fundamentally works for the 80 million uninsured and under-insured Americans.
We designed our plan to make high-quality concierge care accessible to everyone.
The role
The Member Engagement Specialist helps employees at our employer partners understand their Vitable benefits and activate their account.
It's a critical role for us and a consultative opportunity for us to help employees that are uninsured and under-insured get access to great benefits at no cost to them.
Responsibilities
- Contact employees through cold calls, emails & texts to educate those that haven’t activated their accounts about what we offer.
- Develop processes to proactively engage employees to increase utilization over time.
- Maintain employer level data on employee pool utilization and identify at-risk accounts.
- Work with our Customer Success team to assist with employee education events for each employer to help employees understand what we do and how they can best utilize our coverage.
- Become an expert on our service offering and assist employees during enrollment calls by providing insight and answering general questions about our offering.
Qualifications
- 2+ years of cold calling experience.
- Organized and has experience using a CRM to manage relationships and follow up.
- Excitement to consult members and educate them about their health over the phone.
- Previously worked in member enrollment at a benefits, insurance or brokerage company is a plus.
Nice to have’s / Bonus Points
Bilingual (Spanish, English).
Benefits / What we offer
- Full Medical, Dental, and Vision coverage.
- A generous equity plan.
- 401K.
- Career coaching through Torch and Wellbeing + Learning & Growth reimbursements.
- Quarterly kickoff Team Offsites.
- Unlimited PTO.
- Macbook and any other hardware you need to get your job done.
- Fun, creative, and collaborative work environment.
At Vitable, we care deeply about building with empathy and are committed to hiring people from diverse backgrounds, experiences, and skills to help us build delightful healthcare experiences that are truly accessible to everyone.
If you're excited about what we're building and think there might be a mutual fit, please apply.
Our Mission
To build the most delightful healthcare experience and make it accessible to everyone.
About Vitable Health
Company Size : 1 - 5 People
Year Founded : 2020
Country : United States
Company Status : Actively Hiring
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