ServiceNow Developer

Job Description

Job Description

Position : Techno-Functional ServiceNow Developer

Location : Harrisburg, PA

Type : Hybrid must be available for onsite work in Harrisburg, PA

Description of Duties

This position is expected to function in a very independent manner, therefore, the duties are described in greater detail than other requests.

This document can be used to make sure expectations are communicated and met when the resource starts.

This Techno-Functional ServiceNow individual will :

• Be assigned Request Items, Tasks, and / or Projects to complete in a self-directed and semi-independent manner. All work must be completed with quality and in a timely manner.
• Coordinate and take the lead role for the technical / functional development and support of the assigned ServiceNow requests, projects, and tasks.
• Host sprint planning sessions and provide time and resource estimates to the client before work begins.
• Plan releases into PROD around the sprint delivery dates.
• Ensure a mutual understanding of the request and the proposed approach / response between both the client and the Contractor before beginning work on a request.
• Coordinate and execute all development aspects including reports, integrations, interfaces, conversion programs, database design and creation, and enhancements.
• Document requirements, or user stories in detail, as determined by the client (within Azure Dev Ops (ADO)).
• Perform technical functions that are within the scope of this position. These include, but are not limited to configuring, coding, testing, writing automated test scripts using ATF, data loads, and scripting.
• Document the progress and other details relating to the work being performed within the appropriate client Microsoft Azure DevOps (ADO) record.
• Record requirements or user stories within the clients Microsoft Azure DevOps (ADO) system as directed by the client for testing and requirement traceability purposes.
• Create testing plans and test scripts as needed to ensure proper operation of the requested change, enhancement, or program as directed by the client.
• Perform and / or coordinate the Unit, System Integration, User Acceptance, and other testing as specified by the client following the clients IT Quality Management Playbook (playbook to be provided upon start of work).
• Document and demonstrate the changes (Showbacks) as directed, plus present the change at the clients Change Review Board meetings.
• Work with the PTC system administration team to have the changes code and peer reviewed then implemented into PROD.
• Provide documentation and knowledge transfer on the changes, as requested. Plus provide guidance and support to the application support team, as needed, for troubleshooting issues or answering questions as directed.

Minimum Experience :

• Equivalent combination of education and / or experience may be accepted.
• 5 years’ experience as a Business Analysis for supporting ServiceNow business processes.
• 5 years’ experience with designing business processes for ServiceNow implementation.
• At least one hands-on ServiceNow implementation project as a functional or technical lead
• At least two prior support and enhancements project as a functional or technical lead.
• 2 years’ experience coding and configuration ServiceNow.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Proficient in ITIL practices and methodologies.

Desired Skillset :

• The ideal candidate will have 8 or more years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.
• The ideal candidate will have 5 or more years of experience in delivering ServiceNow services as described within this request.
• Ability to work independently to accomplish the tasks and duties assigned.
• Demonstrated exceptional critical thinking and problem-solving skills.
• Additional beneficial skills include :
• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.

Certifications / Education :

• All Techno-functional resources must hold one or more of the following ServiceNow certifications :
• CIS-ITSM (Certified Implementation Specialist) OR
• CSA (Certified System administrator) OR
• ServiceNow Certified Developer.
• Bachelor’s degree in business management or information systems.
• Equivalent combination of education and / or experience may be accepted.

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