Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest.
A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.
Essential Functions
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Popeyes
- Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
- Coaches, trains and develops team members around processes and procedures at each station
- Actively participates in team huddles offering great ideas
- Consistently thanks the team and celebrates success
- Serves as a role model and coaches Brand service behaviors
- Fixes bottlenecks, calls chicken drops and monitors Speed of Service
- Makes sure the restaurant is welcoming and clean
- Spends time with the guests in the dining room doing table touches throughout the shift
- Supports the team to resolve guest concerns quickly
- Ensures product quality and all standards are met on their shift
- Provides ideas to the restaurant General Manager to improve guest metrics and feedback
- Leads each shift by delegating duties, assigning tasks, and following up with all team members
- Must be proficient in each are of the restaurant to assist when necessary
- Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
- Ensures accuracy of inventory and waste tracking
- Reviews and approves invoices and inter-store transfers (ISTs)
- Checks people charts and production planning and makes necessary adjustments
- Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift
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