DOT Bilingual Hiring & Compliance Specialist

Job Description

Job Description

Description :

Are You Ready to Change the Industry Together?

Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future.

MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics brands across the south and southeast of the United States.

Are you ready to revolutionize the transportation industry and be part of a dynamic team committed to setting new standards of excellence?

Join us at Miles Ahead Brands, a leading logistics organization, where innovation meets passion. As our Hiring and Compliance Specialist, you'll be at the forefront of ensuring DOT compliance and shaping the future of our growing fleet.

Imagine being the driving force behind our mission to deliver customer service, all while fostering a workplace culture that thrives on integrity, responsibility, and continuous learning.

If you're bilingual, dynamic, and eager to make a meaningful impact in a fast-paced environment, this is the opportunity you've been waiting for.

Come be a part of something big and embark on a journey that promises growth, innovation, and endless possibilities.

• Mission : We are a family of brands committed to raising the standard of service in the aggregate distribution industry.
• Vision : Accelerating the world's infrastructure.

Our Values

• 1% Better, Every Day : Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow.
• Promise & Deliver : Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role.

We own our areas and are accountable to ourselves and each other to build trust.

Find a Way or Make a Way : There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other.

We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry.

Candid, but Kind : We tell each other the truth and challenge when we don’t agree. We build real relationships rooted in kindness and thoughtfulness.

Our people will always be our #1 unique and we will never lose sight of that.

Rev it Up : Positive energy fuels us to get us to our vision. Each of us contribute to our culture by bringing consistent energy and passion that ripples through our teams like a fire.

We celebrate and praise each other's contributions and strive to create a place we all want to be.

Who You Are :

As a Hiring and Compliance Specialist at Miles Ahead Brands you are a dynamic and bilingual individual with a passion for supporting others and keeping the company compliant.

You thrive in fast-paced environments, embracing issues as opportunities to improve the way we work. You are someone who is operationally focused, who prides themself on being organized and focused on getting the details right.

To you, being compliant with DOT regulations is a welcomed challenge and you do it by using your customer service skills to build relationships with our haulers to get things done on time and in the right way.

Why This Role Matters :

As a Hiring and Compliance Specialist at MAB, you hold the key to ensuring DOT compliance and helping us maintain the highest standards of service for our customers, drivers, and partners.

Your role directly impacts our ability to deliver on our mission and create meaningful relationships with our fleet. You contribute to our vision of changing the industry and making a positive impact on our communities.

Join us in this critical role where your dedication and expertise will drive meaningful change and shape the future of transportation logistics.

Who Your Internal Customers Are and How This Role Delivers Value to Them :

• People Team : Work with the People Team to make sure the growth of our fleet and how we stay compliant through tools and process is following best practices used by the best.
• Safety Team : Serving as a safety resource and spokesperson, this role assists in contractor DOT compliance, maintaining accurate records and processes for our growing fleet.
• Operations Team : This role supports the local operations team in getting contractors signed and the right trucks ready to execute on client demands, ensure seamless and fast processes in getting trucks dispatch ready.
• Accounting Team : This role assists the accounting team in maintaining accurate records and compliance documentation, streamlining processes and ensuring transparency.

Your Impact :

By maintaining DOT compliance and accurate records, we ensure safety and integrity of our operations and minimize risks.

• Ensuring DOT compliance for all company contractors, drivers, and subcontractors.
• Maintaining accurate records and documentation through established systems and tools.
• Coordinating training and onboarding processes.

Foster strong relationships and clear communication between haulers and operations, ensuring that our fleet has the support and resources they need to be successful.

• Serving as the primary point of contact for our fleet around onboarding and compliance items.
• Acting as a liaison between management and contractors, facilitating strong communication.

Grow fleet in local markets by communicating with haulers through their interest in joining us to getting them dispatch ready.

• Reviewing and processing driver / operator applications.
• Assist with recruitment efforts by contacting applicants and explaining process and next steps.
• Coordinating training and onboarding processes for new members of the fleet.

Maintain accurate records, provide valuable administration support, and streamline the way we work to simplify our processes so we can focus on the Hauler Experience.

• Assisting with data entry.
• Providing administrative and clerical support.
• Managing administrative duties such as notary services and maintaining insurance information.

Increase communication by designing impactful materials and FAQs, collaborate with other teams / departments and coordinate local events to foster community and connection to our haulers.

• Design promotional materials with marketing team.
• Develop person-specific facing communications.
• Establish and maintain effective communication with owner operators.
• Assist with the planning and execution of owner operator appreciation events and townhalls.
• Refine owner operator feedback forums.
• Conduct owner / operator net promoter score evaluations.

Requirements :

• High school diploma required; associate’s degree preferred
• Bilingual proficiency (English / Spanish) required
• 4+ years' experience in an administrative / support role
• Previous experience in logistics or DOT transportation required
• Knowledge and experience with interstate and intrastate DOT regulations
• Strong organizational skills and ability to thrive in a fast-paced environment
• Willingness to learn and adapt in a rapidly evolving industry
• Excellent written and verbal communication skills
• Customer service orientation with a focus on delivering exceptional experiences
• Experience with IFTA regulations a plus
• Experience and familiarity with DOT hiring processes required
• Experience with tools such as HireRight, Tenstreet, and Fleetworthy
• Proficiency in Google Suite and Microsoft Office Suite
29 days ago