Case Manager - Volunteer

Summary : The Case Manager leads a small group of Foster Families, as their go-to person with any questions or concerns, help or advice.

You will facilitate their continuing education in all things foster, and help them to coordinate when they bring on new foster dogs and when its time to adopt their foster dogs out.

You will be trained to give vaccines and dewormers to the pups on your caseload.

Mission : At Path of Hope Rescue we strive to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes.

We are 100% foster based and rely on volunteers and fosters to help in our mission.

Vision : Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked. Becoming the number one dog destination in Spokane and capitalizing on Spokanes love of Rescue Dogs.

Core Values : Transparency, Community, Integrity, and the Golden Rule

Culture : We love dogs. At PHR you will find people who first need to pet your dog and then will ask your name. Who expect to be invited to your dogs birthday party and who know that your dog obviously needs that new sweater.

We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isnt being loved, finds their way to a family.

We care for each other and have created a community of people who love what they do.

Character Traits : Accessible

Accessible

Adaptable

Capable

Considerate

Empathetic

Personable

Reliable

Resourceful

Responsible

Job Description

The Case Manager (CM) leads a team of Foster Families. You are their go-to person for any questions, help, advice, encouragement.

We all work together as a team to help each other, provide resources, and cover for each other. Breaks and vacations are encouraged and we have a large group to help out when you are not available.

There are resources and assistance in every area that involves fostering to help you. We start you very slowly so you can learn on the job.

You start just e-shadowing the group so you can observe all the daily conversations for all things fostering (on Workplace).

Then slowly you will be given a small caseload of fosters for yourself. You have daily access to leadership and other CMs for assistance.

Daily check in with Workplace and Baserow is necessary, but weekends / holidays are very quiet except for urgent issues or the rare emergency.

Home visits to get to know your fosters are encouraged as appropriate, and you will be trained to give vaccines and dewormers to the pups on your caseload that are in your area.

Fosters that are out of your area come into Spokane to meet you for vaccines. Involvement in Intakes, Adoption Events, transporting pups, fostering, and anything involving supportive care for sick pups are all voluntary and not a required part of being a Case Manager.

You will be trained to use software such as Workplace, Baserow, and Google shared docs.

Hard Skills

Conflict Resolution

Team Leadership

Soft Skills

Active listening

Adaptability

Coaching

Collaboration

Communication

Compassion

Critical thinking

Customer service

Dependability

Diligence

Empathy

Flexibility

Initiative

Interpersonal skills

Leadership

Positive attitude

Problem-solving

Self-motivation

Stress management

Team building

Teamwork

Time management

Trustworthiness