Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative I (West Melbourne)
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Member Services Representative I (...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Assistant General Manager - Relocate to the Bahamas
As an Assistant General Manager overseeing two luxury resorts, you will support the General Manager in ensuring exceptional guest experiences by overseeing daily operations, staff performance, and service quality. Assistant General Manager – The Bahamas – $90,000. The client is now seeking a Assista...
Automotive Customer Service Representative
Automotive Customer Service Representative. Automotive Customer Service Representative. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases....
Assistant General Manager
Affiliated with STARR Restaurants, .French fare no matter the weather.The interior includes many design elements that the original location is known and loved for, such as a curved zinc bar, white subway tiles, red banquettes, vintage mirrors with handwritten daily specials, and mosaic-tiled floors....
Administrative Assistant/receptionist
As the Receptionist,You will be the first point of contact for CCS customers, clients and potential employees. ...
Party City Seasonal Team Member / Retail Sales
Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies. You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members. Team Members provide exce...
Insurance and Financial Services Position - State Farm Agent Team Member
As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive. ...
Solar Early Stage Assistant Project Manager
Moss' Solar Assistant Project Manager, Early-Stage works with Owners, Engineers, Vendors and internal departments, such as Legal, Risk, Finance, Operations, Business Development, Estimating, Engineering Management, Procurement, and Self Perform to manage project preconstruction efforts following pro...