Lead Licensed Veterinary Technician - Urgent Care

Overview

City Way Animal Clinic -Mass Ave has an opportunity for a full-time

Registered Veterinary Technician to join our TEAM !

Urgent Care Position

City Way Animal Clinics are a group of small veterinary practices in Indianapolis dedicated to exemplary veterinary medicine and patient care, healthy lifestyles, client education, and employee well being, while maintaining honesty, integrity, fair pricing, and community involvement.

We are looking to grow our veterinary care team with a focus on patient care, anesthetic administration, monitoring, and recovery, IV catheter placement, and client communication.

Location : Mass Ave (may need to rotate to other locations as well)

Clinic Hours : Monday-Friday 7 : 30a-6p and Saturday 8a-1p

Compensation : $28-$30 / hr

Job Summary : The Lead Licensed Veterinary Technician (Lead LVT) trains, supervises, and assists veterinary support staff to plan, coordinate, and perform a variety of duties concerned with animal health and client education, and to promote greater efficiency by relieving veterinarians of technical work and administrative detail.

This position also encompasses all the duties of the Veterinary Technician.

Responsibilities

How you'll make an impact :

• Maintain and uphold Core Values and Mission Statement of MVP.
• Performs all functions related to Licensed Veterinary Technician job description.
• Work alongside the Inventory Manager to purchase pharmaceutical supplies and medications including the maintenance of controlled substance and surgery logs.
• Maintain inventory and maintenance of pharmaceuticals, equipment, and supplies.
• Maintain knowledge of preventative healthcare recommendations to answer client questions, provide education on vaccines, flea, and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, spay and neuter, and boarding.
• Educate clients and team members on products and medications sold including dietary products and answer questions regarding product purchase / use.
• Assist in all aspects of hospital performance which includes but not limited to answering phones, scheduling appointments, client call backs, prescription requests etc.

Veterinary Policies / Procedures / Equipment

Ensure that the hospital and its team members are compliant with federal and state animal health laws and regulations including OSHA, Radiation, state board requirements and DEA.

Oversees the ordering of dosimetry badges, tracking and storage.

• Follow and enforce hospital policies set forth by the Practice Manager and Medical Lead.
• Train and assist the veterinary support staff in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians, groomer and any team member who directly or indirectly provide patient care.
• Make recommendations to the Practice Manager concerning personnel matters, disciplinary actions and follow through. Provide follow up feedback to direct supervisor to help them continue to coach team members as needed.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Mediate interpersonal problems and address concerns from Technicians and veterinary support staff.
• Conduct monthly departmental meetings and schedule in-service meetings as deemed appropriate and necessary.
• Manage and contribute to the overall flow of the clinic.
• Create technical schedules that align with doctor, team, surgery, and outpatient needs while monitoring overtime and payroll costs.

Arrange to cover shifts by either seeking coverage by technical team or covering shifts yourself.

Qualifications

Required Knowledge, Skills and Abilities :

• Must be able to conduct oneself in a confident and professional manner with clients even when situations are stressful and / or focused on individual tasks.
• Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
• Genuinely enjoys working with animals and can deal with them even when they are stressed, ill or in pain.
• Ability to stay calm and efficient during a medical crisis.
• Ability to give SQ, IM and IV injections.
• Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs and ability to readily explain them to the clients.
• Knowledge of the common anesthesia and recovery states and ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
• Knowledge of heartworm and external parasite preventives to promote client education and sales.
• Ability to properly extubate, monitor temperature and recover a patient from anesthesia.
• Ability to navigate the practice management software addressing concerns and providing technical support to all departments.
• Writing skills are effective, efficient, and ability to clearly state the objective.
• Computer knowledge required; comfortable with Word, iOS, Windows, practice management software, and use of communication tools such as marketing program and email.
• Excellent communication skills.
• Ability to meet deadlines and exceed expectations.
• Strong communication, leadership, and motivation skills. Has the ability to effectively solve problems dealing with team member conflict to personnel issues and performance.

Has the ability to direct, guide and assist a group of individuals.

• Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Working alongside Practice Manager to address negative feedback on NPS and celebrate positive feedback.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Perform or oversee routine maintenance on equipment and determine when and what kind of maintenance is needed.
• Knowledge of the procedures used for receiving, treating, and scheduling patients, ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.