Operations & Preparedness Manager, Humanitarian Response

Overview

Global Communities works at the intersection of humanitarian assistance, sustainable development and financial inclusion to save lives, advance equity and secure strong futures.

We support communities at the forefront of their own development in more than 35 countries, partnering with local leaders, governments, civil society and the private sector to achieve a shared vision of a more just, prosperous and equitable global community.

Global Communities is seeking a Operations & Prepardedness Manager to join the Humanitarian Assistance team. The Operations and Preparedness Manager will support GC s ongoing efforts to build out its ability to effectively prepare for and respond to humanitarian crises worldwide.

The Operations and Preparedness Manager will lead the operations and preparedness workstreams in the development of GC’s protocol for emergency response and support other workstreams as needed.

They will also lead designated country teams in preparing and responding to humanitarian responses and support other countries as needed.

They will also serve on GC’s internal roster for emergency response and support the capacity building of others on the roster serving similar functions.

Responsibilities

Responsibility Area : Emergency Response and Organizational Preparedness

• Using evidence-based methods create and refine the operations and preparedness sections of GC’s Protocol for Emergency Response (PER), including working closely with other departments to develop and / or update subsequent policies, strategies, protocols, and tools.
• Develop training materials for the roll out of the Protocol for Emergency Response and lead roll out efforts in assigned countries.
• Foster collaborative relationships with country teams, providing customized support based on specific contexts and needs, ensuring alignment with international humanitarian principles and best practices.
• Work closely with Office of Global Security (OGS) to adapt guidance and policies for use in emergency response.
• Act as a country focal point in medium and / or high priority (non-complex) humanitarian response countries employing tested strategies and innovative solutions to support the set up or preparedness and response efforts.

Work closely with senior in country leadership and Program Support Teams (PSTs) at HQ.

• Support capacity building efforts organization wide, including developing informational or training materials and leading learning events and trainings.
• Work closely with Program Support Teams at HQ, including taking on temporary secondments to a PST during an emergency or start up and / or providing general guidance / support.
• Work closely with GC’s Operations department and support teams to develop and / or adapt GC operational tools, standard operating procedure (SOPs), and guidance for use in emergencies.
• Develop and / or refine GC preparedness minimum standards and serve as a technical focal point on preparedness and readiness.
• Serve on GC wide working group focused on operational initiatives as needed, providing key insights into what’s needed for emergency response.
• Ensure transparency, accountability, and quality of work adheres to GC policies and that they remain in line with humanitarian principles and standards.
• Stay informed of potential use of new technologies within the humanitarian response sector and suggest ways of improving operational efficiencies as appropriate.

Responsibility Area : Surge support

• Be on GC’s internal roster and participate in a surge support team during emergencies when available.
• While deployed, in addition to participating in surge support, place a strong emphasis capacity building and mentoring of existing in country staff and new hires takes place throughout the emergency response.
• Serve as the HQ Emergency Program Coordinator during an emergency, if not deployed.
• Support the development of trainings for others serving on GC’s internal roster.

POSITION SPECIAL RESPONSIBILITIES :

• Promote a culture of excellence, inclusion, learning, support, diversity, and innovation.
• Up to 35% travel annually to difficult or challenging environments
• Ability to deploy internationally with short notice when needed.

Knowledge, Skills and Abilities

• Experience in humanitarian response operations, across a variety of contexts and disaster types, to include field postings or extended TDYs to response operations.
• Understanding of the global international development and humanitarian assistance context. Broad understanding of principled humanitarian action, humanitarian coordination structures, emergency relief, and resilience objectives and sectors such as shelter and settlements, WASH, food security and livelihoods, humanitarian protection, or health and nutrition.
• Prior experience or strong understanding of program cycle management and program management fundamentals.
• Prior experience USG humanitarian donors, and UNOCHA, EU or DFID proposal processes. Familiarity with general business development processes.
• Excellent critical thinking skills and sound judgment. Proven willingness to make timely and sound decisions based on accurate judgement.
• Excellent verbal and written communications skills and high level of organization and attention to detail.
• Strong ability to multi-task, working on various products and projects simultaneously and in the details, but also able to track the bigger picture / longer term vision and workplan to continually progress the overall goal.
• Ability to relate and communicate effectively internationally.
• Fluency in English, written and oral. Abilities in a second language preferred, especially Arabic, Spanish, or French.
• Advanced ability in the use of Microsoft Suite, especially Excel.
• Ability to work under pressure, handle multiple tasks simultaneously, and meet deadlines.
• Ability to read and interpret documents, sit at a computer, and operate a keyboard.
• Ability to lift 40 pounds and walk.

Qualifications

• Undergraduate degree in a related discipline and a minimum of four years of related work experience or a minimum of 8 years of related work experience.
• Master’s degree preferred.
• Experience working in humanitarian responses with preference for field work and project start-up.
• Experience with US government donors and / or non-governmental organizations preferred.
• A passion for the mission and values of Global Communities
• Able and willing to obtain HEAT certification.

Application Instructions

To be considered for this position, please apply (including your resume and cover letter) by September 30, 2023 . Applications received after this date may be reviewed on a rolling basis until the job has been filled.

Location and Work Schedule

This selected candidate can be based in the United States (San Diego, CA or Silver Spring, MD). Jordan, Kenya, Ethiopia, Ghana, Guatemala, or Honduras.

Candidates must be authorized to work in their preferred country without any restriction.

Salary and Compensation

The estimated salary for this position is between $76,566-105,277. Final salary will be based on several factors including qualifications, geographic location, experience, and internal equity.

Global Communities provides a comprehensive benefits package; please note that this position is not eligible for allowances.

COVID-19 Policy

As an organization working to advance public health, Global Communities has an obligation to model best practices and to do all we can to protect each other, our partners, and the communities where we work.

To ensure the continuity and effectiveness of our business operations, Global Communities is adopting a policy to safeguard the health of our visitors, employees, families, and the larger global community from COVID-19.

Effective January 3, 2022, all U.S.-based Global Communities employees are required to provide proof of having received full dosage of COVID-19 vaccine that is FDA approved, approved for emergency use authorization, or have an approved medical or religious exemption on file with Global Communities, as a condition of employment.

Safeguarding Policy

Global Communities holds strict safeguarding principles and has a zero-tolerance policy for conduct of sexual exploitation, abuse, and harassment.

In the process of recruitment, selection, and appointment, Global Communities will conduct robust reference and background screening checks, including international vetting as a signature of the Global Misconduct Disclosure Scheme to ensure children and vulnerable adults are safeguarded, and abuse is prevented.

The incumbent is required to carry out their duties in accordance with Global Communities Safeguarding policy and the Standards of Conduct.

EEO / ADA

Global Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Global Communities complies with all applicable provisions of the ADA and makes reasonable accommodations for applicants and employees with disabilities unless it provides undue hardship to the organization.

If reasonable accommodation is necessary to participate in the recruitment process, please contact

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