Helpdesk Technician 2

Job Description

Job Description

Job Summary : Candidate will provide a variety of hardware / software Help Desk and maintenance support activities across the U.

S. Army’s Reconfigurable Virtual Collective Trainer (RVCT) program.

Essential Job Functions : Candidate will perform critical Help Desk, maintenance, and technical support functions across the RVCT program.

Candidate will serve as the first point of contact for customers seeking technical assistance over the phone or email. Candidate will assist the customer with troubleshooting through diagnostic techniques and pertinent questions.

Candidate will direct unresolved issues to the next level of support. Candidate will record and manage all customer related issues and resolution.

Candidate may be required to travel to customer location if issue cannot be resolved remotely. Candidate will provide onsite scheduled and non-scheduled maintenance support and document maintenance activities for the RVCT integration and development hardware.

Candidate will also be responsible for the reconfiguration and or assembly / disassembly of RVCT devices, lift heavy objects and work with hand tools.

Required Skills :

• 4+ years of experience in operational or simulated military hardware maintenance and sustainment
• Experience in simulation hardware / software testing
• Operational understanding of virtual collective simulation exercise control
• Writing or updating maintenance plans and procedure
• Experience in Help Desk management and coordination
• Expertise in Microsoft Word, PowerPoint, and Excel applications
• Effective Oral and Written communication skills
• An active Security + certification is a plus but not required

Knowledge in any of the following areas would be considered a plus :

• Experience in AVCATT or CCTT
• Experience with OneSAF
• Program execution tools, such as Jira, Jira Service Management and Confluence
• Red Hat LINUX
• VMWare
• Applied knowledge of DoD Information Assurance patch application and scanning tools

Required Education / Experience :

Training equivalent to 2 years of technical trade school or military school and 2 years of field service or technical maintenance activities.

Other requirements :

Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status with ability to obtain a SECRET security clearance.

Security Clearance requirements will be specified in the Government's Task Order.

Candidate must be willing to travel as required (up to 50%) both domestically and internationally.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

The above is intended to describe the general contents of and requirements for the performance of this job.

Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.