Director, Compliance Issues Management Officer

The anticipated salary range for this role is between $161,000.00 and $231,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.

The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

This role will manage and oversee all Compliance-related issues (i.e., Internal Audit, Compliance, self-identified and Regulatory), as well as oversee the execution of the Americas Division’s ( AD ) Complaints Management Framework.

This key role within the Compliance Department will be responsible for ensuring that Compliance-related issues are timely and accurately inputted, reported, and with the close collaboration with Issue owners closed.

This role will report into the Head of Compliance Reporting, Risk & Controls and manage a small team of 2-3 people.

Role Objectives

• Effectively challenge Compliance stakeholders through review of action plans, issue closure packs, weekly issue status updates to ensure remediations are completed timely and accurately while addressing the root cause of the issue(s).
• In partnership with relevant stakeholders, ensure internal procedures for the governance of issues management, ensuring that all relevant Compliance issues are tracked in appropriate systems of record.
• Oversee the use / application of the AD Issues Tracker (ADIT) system within Compliance Department (CPAD) and other Compliance teams to ensure consistent application and facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.
• Ensure ongoing tracking and completion of compliance-related issues and resolution, including review of action plans to remediate issues and provide oversight for quality assurance to demonstrate the completed remediations. .
• Assist CPAD issue owners / managers through the formal issue closure request process, facilitating communication with validators (e.

g., internal audit) and following up on open items for timely completion and, when not possible, assess alternative options available (e.

g., extension request, re-target items, risk acceptance, etc.).

Maintain an internal reporting routine in accordance with policies and procedures, ensuring all relevant information is being captured accurately and is understandable to broader audiences.

Key reporting audience are Compliance Vertical Heads, Compliance governance forums, Compliance senior management, and Head Office.

• Manage the registration / validation of management self-identified issues (MSII) within the ADIT, assessing and recommending issue severity to drive expectations on resolution activities and timeliness.
• Provide end-user support and training / guidance to CPAD and other compliance users, supporting additional oversight and 2LoD challenging routines required by policy.
• Serve as the audit liaison for Compliance cover a number of topics including but not limited to : conducting monthly Compliance / IAD touch points;

participating in all Compliance related audit Reviews to ensure Compliance is meeting IAD expectations and timelines and provide consistent messaging to Compliance management.

Ad-hoc special projects as assigned by Compliance management.

Qualifications and Skills

• 5+ years of audit experience including issue validation and issue management skills is required.
• 10+ years of deep, specialized functional knowledge of the Banking industry and applicable rules, regulations, and processes.

Foreign bank experience is a plus.

• 10+ years of direct, relevant experience in financial service operations, control, compliance, audit, and / or regulatory management, including familiarity with regulatory examinations.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities and adapt as necessary.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Strong interpersonal skills and ability collaborate with stakeholders to drive results. Outstanding managerial, analytical, and verbal / written communication skills.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office.

SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.