Mitigation Manager

Job Description

Job Title : Mitigation Manager

Location : Duluth, Minnesota & Superior, Wisconsin

Position Overview :

The Mitigation Manager is responsible for overseeing and ensuring the success of the Mitigation and Contents team in terms of operational performance, team management, and customer satisfaction.

This position focuses on recruiting, onboarding, training, and managing the team, as well as maintaining high standards for project delivery and team member development.

Reporting To : Head of Operations / Leadership Team

Supervises : Project Managers, Technicians, and Production Coordinators

Core Responsibilities :

Team Management : Recruit, onboard, train, and retain team members. Lead and supervise Project Managers and Technicians while maintaining a positive team culture and handling personnel documentation (e.

g., new hires, terminations, etc.).

• Operational Oversight : Develop and implement mitigation operations plans aligned with company objectives. Manage team scheduling, vehicle dispatch, and resource allocation.
• Job Costing & Administration : Review and approve timecards, spiff requests, PTO, and invoices. Ensure proper tracking and reporting of all financial and operational metrics.
• Customer Relations : Act as the primary point of contact for customer escalations, ensuring issues are resolved promptly and professionally.
• Performance Evaluation : Conduct regular performance evaluations with team members and facilitate ongoing development through feedback and leadership training.
• Project Management : Coordinate and oversee job costing, temporary labor, and project timelines. Ensure that all jobs are completed on time and within budget.

Requirements :

• High School Diploma or equivalent (Bachelor’s degree preferred)
• Proven experience in operations management, preferably in mitigation, restoration, or emergency response
• Strong leadership, organizational, and communication skills
• Ability to handle high-pressure situations and effectively manage multiple tasks simultaneously
• Experience with managing financials, payroll, and invoicing processes
• Familiarity with scheduling, resource allocation, and employee development

Key Metrics for Success :

• Meeting or exceeding revenue and margin targets
• High customer satisfaction scores
• Successful recruiting, onboarding, and retention of team members
• Effective leadership as demonstrated by team performance and operational efficiency

Additional Responsibilities :

• Collaborate with other departments to support business development efforts
• Participate in collections and payment processes with customers
• Engage in continuous leadership development and skills certification programs
• Attend team meetings and site visits as necessary to ensure project success
• Respond to emergency situations and lead the team during high-demand periods

Working Hours :

Full-time, Monday to Friday, with after-hours availability as needed, including weekends and holidays.

Compensation & Growth :

• Annual performance reviews to evaluate compensation and career progression opportunities
• Access to leadership development programs and skill certifications
• Opportunity for promotions and increased responsibility based on performance

This position offers the chance to lead a dynamic team, contribute to the company’s growth, and develop leadership skills in a fast-paced, rewarding environment.

Requirements

Experience in Water Mitigation

Leadership experience

Strong Communication Skills

Calm in high pressure situations

Ability to handle multiple tasks at once

Ability to manage payroll Financials and invoicing

Scheduling resource allocation and employee development

Benefits

Top salaries for the industry DOE

Health Vision Dental

401k

Vehicle and Gas card

on going training

Requirements

Experience in Water Mitigation Leadership experience Strong Communication Skills Calm in high pressure situations Ability to handle multiple tasks at once Ability to manage payroll Financials and invoicing Scheduling resource allocation and employee development