TECH SUPPORT REP SR

Overview

Under general supervision, the purpose of the position is to perform district / area learning community based duties associated with providing technical assistance in the installation of software, networks, and personal computers.

Employees in this classification function at an operational capacity and perform a variety of duties including troubleshooting, technical support, training functions, as well as web page and mainframe maintenance and design.

This position also serves as a technical resource for district departments or schools within their assigned learning community.

Depending on assignment, may perform some inventory related functions associated with recording, maintaining, and updating an automated inventory system of technology property.

Performs related work as directed.

Responsibilities and Qualifications

EXAMPLES OF ESSENTIAL FUNCTIONS

Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.

Sets up and installs client workstations to network fileservers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals.

Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing;

initiates problem-solving methods where necessary.

Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware / software efficiently for administrative technology plans.

Influences the establishment of district standards in hardware / software procurement through meetings with authorized vendors to research and evaluate products;

follows current technological trends; appraises for competitive pricing.

Implements any technology related project affecting the client workstations at the district or learning community level.

Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.

Provides computer software application training to schools and district level personnel; schedules and holds training classes for e-mail, internet, and other software applications;

configures e-mail for staff.

Maintains site-based networks, computer labs, and mainframes; installs and maintains servers.

Conducts computer training classes; creates computer training schedule; creates computer security records, memorandums, and help screens.

Creates and maintains web sites for schools and districts; updates information on web page and other on-line information.

May be responsible for technology property inventory control using an automated system to include such things as receiving shipments, recording and maintaining tangible property records and assignments, analyzing and reviewing inventory reports, reconciling inventory accounts, device tracking, and checking in or out equipment in a warehouse facility.

Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.

Additionally, may operate a bar code scanner, forklift, printer, copy machine, or fax.

Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.

Responsible for timely and accurate information they maintain as part of their job responsibilities.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.

It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

MARGINAL FUNCTIONS

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

Performs related duties as directed.

MINIMUM TRAINING AND EXPERIENCE

Bachelor’s degree in information technology, computer science, or closely related field; supplemented by minimum five (5) years previous experience and / or training that includes mainframe, network, or web page maintenance and design, or any equivalent combination of related education, training and / or experience which provides the required knowledge, skills and abilities to perform the essential job functions.

Requires successful completion of forklift training if applicable to assigned functional area; must be able to obtain within a six (6) month period.

PERFORMANCE APTITUDES

Data Utilization : Requires the ability to review, classify, categorize, prioritize, and / or analyze data and / or information.

Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and

relationships.

Human Interaction : Requires the ability to apply principles of persuasion and / or influence.

Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate and control the actions of equipment, machinery, tools and / or materials requiring complex and rapid adjustments.

Safely and effectively operate, maneuver and / or control the actions of storage and stocking devices such as forklifts, pallet jacks, and hand trucks.

Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, advisory and / or design data and information.

Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages;

may require ability to utilize principles of fractions and / or interpret graphs.

Functional Reasoning : Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.

Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning : Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA COMPLIANCE

Physical Ability : Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and / or pulling of heavy objects and materials (up to 100 pounds) and occasionally heavier items (100 pounds or over) depending on assignment.

Sensory Requirements : Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors : Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals / wildlife, toxic / poisonous agents, violence, disease, or pathogenic substances.

Working conditions are safe with possible exposure to marked levels of discomfort. Depending on assignment, may have potential for exposure to some adverse environmental conditions such as dust, pollen, odors, wetness, humidity, fumes, vibrations, electric currents, traffic hazards, machinery, and toxic / poisonous agents in a warehouse environment.

The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.