Aventura at the Bay -
Looking for a change? We need an Outstanding Customer Service oriented Certified Nursing Assistant to meet and greet our new admissions and make them feel welcomed! If you are that person, APPLY NOW!
The position of Healthcare Concierge will coordinate new admissions to the facility and function as the resident liaison by responding to customer service requests and resolving problems.
This position will ultimately be responsible for personally enriching the lives of the people we serve and enhancing our overall customer service.
The Healthcare Concierge helps provide a comfortable transition to the facility and smooth admissions process. The responsibilities of the position will range widely based on the needs of the client.
This position requires you to be flexible and accommodating. Responsibilities will often include doing many daily tasks.
Responsibilities include :
Coordinate internal admissions process
Weigh new admissions upon arrival to facility and obtain vitals
Provide a shower / bed bath for new admission upon arrival
Act as customer service liaison for the facility
Complete resident inventory
Follow up on admissions concerns from residents, family and staff
Give tours of the facility
Contact residents to ensure that all of their needs are met and the experience is positive
Assist residents, family members and visitors with any special requests or arrangements
Report any customer service concerns to the Administrator
Demonstrate a passion for caring as evidenced by interaction between co-workers, residents, families and visitors
Maintain a professional appearance and a clean organized work space
Perform all other duties as assigned
Must be flexible with hours Normal hours are 2pm-10pm
Requirements :
CNA certification required
2 years of professional experience, preferably in a long term care environment
Basic computer literacy and skills
Exceptional communication, customer service and people skills
Outgoing, friendly personality
Good organizational skills, follow up and follow through
Ability to handle multiple tasks at one time
Self-motivated, can work independently
High desire to work with the elderly
Must be able to deal tactfully with team members, other staff members, residents, family members, visitors, government agencies and the general public
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