HD is a boutique firm in Newington where w e strive to be a reliable and trustworthy ally delivering metrics for both our customers, clients and partners.
As a Client Services Representati ve, you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience.
This role is ideal for driven individuals who have excellent communication skills and are eager to learn and grow in a dynamic environment.
In essence, your role combines leadership, strategic customer engagement, team collaboration, and a focus on operational excellence to drive the success of your customer relations and sales efforts.
Job Responsibilities :
Manage High-Volume Warm Leads : Handle a large number of incoming leads, ensuring each customer receives personalized attention and support.
Engage and Qualify Customers : Clearly explain various promotional packages to customers and assess their specific needs to determine the best fit.
Collaborate with Team Members : Work closely with the customer service and sales teams to meet client demands effectively and efficiently.
Coach and Inspire : Partner with the Executive Manager to mentor and motivate your team, fostering their professional growth and career development.
Promote a Positive Work Environment : Create a motivating and inspirational atmosphere that upholds the brand’s integrity and values.
Ensure Operational Excellence : Uphold and execute operational policies and procedures to maintain high brand standards.
Communicate Promotions and Incentives : Keep the team informed about current promotions, contests, and incentives to drive performance and engagement.
Requirements :
- A leader and someone who is interested in helping develop our firm and grow with up
- Preferred 1-2 years of experience in a high volume sales environment
- Customer-centric team player who can exceed sales goals and hit office revenue goals
- Must be comfortable working in a busy, fast paced environment
- This position requires spending the majority of the day working directly with customers and relating to all different types of consumers
Client Services Representative CSR
As a Client Services Representati ve, you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. HD is a boutique firm in Newington where w e strive to be a reliable and trustworthy ally delivering metrics for both our customer...
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