Search jobs > Great Falls, MT > Operation manager

Pharmacy Operations Manager

Walgreens
GREAT FALLS, Montana, US
$31 an hour
Full-time

Job Description

Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities;

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.

Makes decisions regarding performance management including discipline and termination.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience.

Models and shares customer service best practices.

Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.

Enhances customer experience by increasing focus on healthcare services.

Operations

Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).

Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

Within the guidelines of authorized company policies, state and federal laws / regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.

Ensures tasks are completed on-time and holds others accountable for efficient workflow.

  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
  • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities.

Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.

Manages annual inventory preparation.

  • Accountable for completion of non-clinical patient calls.
  • Drives new technology / process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment.

In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events.

Builds and sustains relationships with retail partnerships.

People & Performance Management

Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.

Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.

Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion.

Follows established policies and procedures set by the company for scheduling and training.

  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing / compliant with all regulatory and legal requirements.

Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

Training & Personal Development

  • Maintains PTCB certification through the designated PTCB training program and / or state required certification / registration.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
  • Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

Communication

  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
  • Participates in key store / pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

External Basic Qualifications

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

  • Previous people management / leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.

50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled. To review benefits, please click here. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com / benefits

Employment Type

Full-time

Job Function

Retail

Shift

Various

Campus Req?

Store

10859-GREAT FALLS MT

District

212-MISSOULA MT

Common Location

1213 3RD ST NW,GREAT FALLS,MT,59404-04116-10859-S

Full District Office Address

2527 N RESERVE ST,MISSOULA,MT,59808

Pharmacy Operations Manager Walgreens

11 hours ago
Related jobs
Walgreens
Great Falls, Montana

Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s...

Promoted
Aerotek
Billings Metropolitan Area, MT, US

Manage supervisors, leads, and employees in the production and warehouse areas.Set up all employees with daily work while running an effective production process.Oversee all production and shipment of products to ensure daily efficiency.Assist with any needed repairs to machines on production lines....

Promoted
Vagner Management Group Montana
Billings Metropolitan Area, MT, US

Full-Time General Manager In Training:  . General Managers are responsible for the complete and total management of a Jersey Mike’s store/operation, including:. Specific tasks may be delegated to other individuals as appropriate, but ultimate responsibility rests with the General Man...

Promoted
North40 Outfitters
Great Falls, Montana

Full-Time Salaried E-Commerce Operations Manager. E-Commerce Operations Manager. These responsibilities include supervising the Customer Support team, the store-based fulfillment operations, ecomm-related third-party carrier services and the logistics of handling orders after an online sale to ensur...

Promoted
Papa John's - Dough Nation
Billings Metropolitan Area, MT, US

Join Our Pizza Powerhouse! Papa Johns is Hiring General Managers!. Are you a dynamic leader with a passion for pizza and a knack for team building? Look no further! Papa Johns is seeking experienced and motivated General Managers to join our slice of success. ...

Promoted
BrightSpring Health Services
Great Falls, Montana

Montana Pharmacy Technician License. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. Fills prescription items, as permitted by t...

Promoted
Surgery Partners
Great Falls, Montana

The Information Technology Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects. Supervisory Responsibilities : Assigns duties and responsibilities and oversees workflow of pr...

Promoted
Actalent
Great Falls, Montana

Description:The main function of a Pharmacy Technician is to fill prescription items, as permitted by the State Board of Pharmacy, packaging medications for dispensing and for delivery, meeting the accuracy and productivity standards of the pharmacy. Fills prescription items, as permitted by the Sta...

Promoted
CPS Solutions , LLC
Great Falls, Montana

Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. Great Falls Clinic Hospital,you will o...

Promoted
Southern Home Care Services, Inc.
Great Falls, Montana

We offer a non-retail pharmacy environment. Experience in a pharmacy setting and with medical terminology. Desired: Long Term Care pharmacy experience. About our Line of BusinessPharMerica is a full-service pharmacy solution providing value beyond medication. ...