Counter Sales - HVAC Parts

Description

Position Purpose

The Counter Sales position supports the HVAC Equipment part sales, increasing parts sales and providing excellent customer service in-person and over the phone.

This position will fulfill parts orders and assist in the overall operation of the warehouse.

Benefits

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing / Bonus / Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to :

• Boost sales of equipment and temperature control parts through effective phone support and direct customer engagement.
• Respond promptly to customer inquiries, handling parts' requests across all business units and product lines.
• Manage warranty claims for equipment parts, ensuring timely replacements.
• Support the Warehouse Supervisor and Accounting by resolving customer collection issues, ensuring proper compensation for the work performed, including tasks beyond contractual obligations.
• Assemble special-order valves and provide general support on part-related matters, ensuring smooth warehouse operations.
• Assist with inventory management by processing orders and maintaining optimal stock levels.
• Contribute to the upkeep of a clean, organized, and functional warehouse, including exterior grounds maintenance.
• Maintain high performance standards and continuously improve technical knowledge in equipment parts, control parts, HVAC systems, and general control systems.
• Adhere to all safety regulations, including LONG and OSHA guidelines, and practice defensive driving by following traffic laws and the LONG safe driver policy, avoiding confrontational driving situations.
• Follow site-specific safety protocols, including the use of required personal protective equipment, and operate all power tools, hand tools, and instruments safely to complete tasks.
• Ensure accurate tracking of inventory and maintain up-to-date accounts receivable records within the accounting system.
• Other duties as assigned.

Qualifications

• 1 year trade school and 3 years' related work experience OR equivalent combination of education and experience.
• Ability to manage multiple tasks concurrently while taking full responsibility and accountability.
• Strong written and verbal communication skills, along with proficiency in computer applications.
• Excellent organizational and planning abilities, ensuring efficient workflow and project management.

Preferred Qualifications

• HVAC / warehouse experience
• Certified operation of a Forklift
• No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Physical Requirements

• This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
• This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
• This position may require climbing ladders and the ability to function at heights.

Environment

Inside and outside work environment

Hazards

High precarious places

Competencies

To perform this position successfully, an individual must display the following qualities.

LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community.

These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients.

With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service.

Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don't just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company.

We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.