Program Manager, Peer Support

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region :

The Program Manager, Peer Support position develops, implements, leads, and maintains the effort to update and expand our existing Peer Support Program, including crisis management, internal / external relationship coordination and communication planning, business processing, employee management, development, and administration.

Your work to support the Peer Support Program will help ensure a community of engaged and resilient front-line workers who are prepared to succeed.

Come be a part of our award-winning team!

What you would do in this job

• Establish program goals, performance criteria, key performance indicators, and tracks program outcomes.
• Identifies program resources and related expenditures to inform budget and tracks expenditures.
• Strategically manages caseloads and plans program resources to ensure optimal program outcomes. Coordinates care with the recipients Critical Incident Responder and the agency's authorized critical support vendor.
• Allocates resources and oversees crisis intervention and response plans for employees affected by crisis in the workplace.

Actively listens and provides confidential peer counseling as needed for affected employees.

• Collaborates with Metropolitan Council's EAP (Sand Creek) and internal support departments (MTPD, OCC Health, Risk Management) on program involvements and to ensure employee needs are being met.
• Communicates directly with the TCC, RCC, Street Ops, and other affected departments on details of incident, crisis conditions and operational logistics for CIRT response.
• Develops and maintain business processes and tracking systems to manage requests for service, schedule resources and workloads.
• Develops a data source and works in coordination with business units to identify trends and direct resources and program content according to need.
• Hires, trains and directly supervises and directs work to Program Coordinator position.
• Conducts routine performance evaluations of direct reports and provides feedback.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of related work experience (in transit, transportation, public safety, or similarly related environment) and completed education (in psychology, sociology, social work, mental health services, crisis intervention or similarly related field), with at least one (1) year of supervisory, lead worker or project management work experience including giving work direction and coaching / developing employees :

• High school diploma / GED and eight (8) years of experience
• Associate degree AND six (6) years of experience
• Bachelor's degree AND four (4) years of experience

Metropolitan Council Employees Only : Successful completion of any one of the following four Metropolitan Council Leadership / Supervisory training programs will substitute for lead / supervisory experience.

You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead / supervisory experience.

Metro Transit Leadership Academy 1 year

Project Management Development Program (12-month session) 1 year

Project Management Development Program (6-month session) 6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervision Certificate

Licensure Requirement :

Valid driver's license and good driving record.

Shift Requirement :

Flexible with work shift and scheduling in a 24 / 7 / 365 operating environment and adapt to fluctuating workload.

What additional skills and experience would be helpful in the job (desired qualifications) :

• Experience providing emotional or crisis management support to individuals.
• Experience in setting and monitoring department level procedures and performance goals.
• Experience in leading a large program or initiative.
• Ability to collaboration with stakeholders from other disciplines or departments.
• Experience advocating for a client, employee or customer's rights or needs.
• Ability to navigate a complex operational or business environment.

What knowledge, skills and abilities you should have within the first six months on the job :

• Functional knowledge of standard MS Office suite software; Excel, Word, PowerPoint, Outlook, Teams.
• Knowledge of Crisis Intervention Principles.
• Peer Support Specialist Certification.
• Skilled in interpersonal and leadership skills to analyze and resolve complex management challenges.
• Data compilation, trend analyses.
• Ability to establish and maintain effective working relationships with others and communicate effectively with employees throughout the council, including work unit and executive management.
• Demonstrates ability to provide empathy and understanding, have ability to assess physical and emotional needs of others and able to respond appropriately.
• Ability to adapt and effectively communicate in a variety of settings within a highly diverse population and workplace.
• Ability to think critically and analyze information in order to make informed decisions.
• Ability to set priorities and plan schedules across multiple, simultaneous projects.
• Ability to adapt and effectively communicate in a variety of settings within a highly diverse population and workplace.
• Ability to model emotional wellness, ethics, personal responsibility, self- advocacy, and hopefulness.
• Ability to convey a calm presence in a changing, stressful environment.

What you can expect from us :

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work / life balance.

More about why you should join us!

Additional information

Union / Grade : Transit Managers and Supervisor Association (TMSA) / Grade H

FLSA Status : Exempt

Safety Sensitive : No

This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

What your work environment would be :

Position works in an office environment. Ability to work non-standard hours may be required to change scheduled days off and assignments on short notice.

Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

What steps the recruitment process involves :

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council , you must pass a drug test, physical, and a background check, which verifies education and employment, covers driving record (if applicable to the job) and any criminal record.

If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files / databases, cash, vouchers or transit fare cards.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected] .