Programmer Writer - AWS Cloud Governance, AWS Cloud Governance

Job ID : 2809643 Amazon Development Center U.S., Inc.

Are you a programmer who loves to write? Are you excited about centralized management of AWS services? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support AWS Cloud Governance services.

These services include AWS Config, AWS Control Tower, AWS Audit Manager, and AWS Organizations. Cloud Governance services help customers establish a set of rules, processes, and reports to follow standards and company best practices.

Ideally, you have both a technical background that facilitates easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation.

This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented and highly technical communicators.

Join us on our journey to provide high-quality documentation and code examples for our customers!

Key job responsibilities

• Author and deliver high-quality, public-facing documentation and code sample content that is accurate, discoverable, relevant, usable, organized, and aligned with AWS style and standards.
• Use subject-matter expertise in your product and its relevant technologies to review product planning and design documents, and provide feedback to improve the customer experience.
• Develop, negotiate, and drive content strategy in alignment with product strategy.
• Engage with customers, gather data and feedback, and report insights around content performance metrics.
• Develop scripts, sample code, and technical procedures that are easy to use.
• Write customer-facing text for consoles and context-sensitive help panes.
• Help hire and develop writers on the team.
• Identify and drive opportunities to improve team efficiency.

A day in the life

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online.

Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life both in and outside of work.

About the team

The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers.

On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs.

We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product.

We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

BASIC QUALIFICATIONS

Strong written and verbal communication skills.

Experience working on content that scales across multiple products and requires cross-team collaboration.

Experience working with XML, markdown, or HTML.

Experience designing, planning, and delivering content that meets the needs of a technical audience.

Experience working directly with teams of software engineers.

PREFERRED QUALIFICATIONS

Strong written and verbal communication skills

Is this the role you are looking for If so read on for more details, and make sure to apply today.

• Experience working on content that scales across multiple products and requires cross-team collaboration
• Experience working with XML, markdown, or HTML
• Experience designing, planning, and delivering content that meets the needs of a technical audience
• Experience working directly with teams of software engineers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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