Quality Control Specialist IV

Overview

The Quality Control Specialist IV is responsible for the quality review and self-test reviews of Commercial & Industrial and Commercial Real Estate loans booked on the FIS loan system to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures.

Responsibilities include the identification of risk and remediation thereof, perform Quality Control reviews through the use of ad hoc and system reports in order to ensure overall accuracy and completeness of the loan data.

Responsibilities

• Perform callback and validate loan data as entered onto the loan accounting system against credit approval documents & loan documents to ensure accuracy in the boarding process with primary focus on complex transactions prepared by Attorneys, including Syndications and Participation loans
• Perform self-testing to ensure accuracy of data input against source documents such as; business loan agreement, loan and security agreement, promissory note, collateral documents and credit approvals.
• Perform 2nd Review of the code interpretation for proper reporting in accordance with the established matrix based on loan threshold and employee experience.
• Support manager in the implementation of a secondary Quality Control process within Commercial Loan Documentation and Funding.
• Work with manager to implement changes for any issues discovered during the Quality Control process.
• Perform analysis and report to management any issues identified through the loan boarding validation process. Identify training requirement or enhancement to processes.
• Review Quality Control reports for discrepancies on newly booked loans
• Perform research and process applicable corrections based on the Quality Control reports
• Identify potential for additional Quality Control reports
• Document all 2nd review / callback report for retention
• Follow up on any errors and / or discrepancies to ensure timely correction
• Use spreadsheets and databases to maintain detailed records and required follow up
• Provide training to junior Quality Control specialist
• Prepare management report including exception reporting
• Provide customer service to internal and external customers.
• Perform other duties as assigned

Qualifications

• Bachelor Degree required, or equivalent work related experience
• Minimum 5 years of experience in the commercial loan servicing industry with Quality Control experience required
• Must have knowledge of BSA / AML / OFAC Laws / Regulations, understand how these obligations relate to his / her role, and comply with these laws and regulations
• FIS experience preferred
• Familiarity with Attorney prepared Loan Documents required
• Strong verbal and written communication skills
• Strong organizational, analytical and problem solving skills with attention to details
• Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint
• Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies
• Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment

Compensation

The base pay range for this position is USD $35.00 / Hr. - USD $40.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.