Manager, Social Work Services

We are so glad you are interested in joining Sutter Health!

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Organization : PAMF-Palo Alto Medical Foundation PAD

Position Overview :

Manage the overall operations of the department in accordance with current federal and state regulations and guidelines. Provides operational leadership for an integrated social services program, ensuring the psychosocial, emotional, and medical needs of patients and / or a targeted population group are addressed to support optimal health and best clinical outcomes.

Collaborates with the interdisciplinary team to facilitate transitions / care across the continuum, providing appropriate linkages to community resources to support care and to achieve desired clinical / treatment outcomes.

Ensures cost-effective utilization of resources to support the achievement and / or improvement of dashboard measures and other key strategic initiatives.

Job Description :

EDUCATION : Master's : Social Work

CERTIFICATION & LICENSURE : LCSW-Licensed Clinical Social Worker

TYPICAL EXPERIENCE : 8 years of recent relevant experience.

SKILLS AND KNOWLEDGE :

• Working knowledge of health care delivery and case management processes in a managed care environment.
• Knowledge of laws, regulations, and professional standards affecting clinical social work and case management practices in an integrated delivery system (e.

g., Centers for Medicare and Medicaid Services (CMS), title 22, The Joint Commission (TJC)).

• Working knowledge of available health care and community resources appropriate for populations served.
• Knowledge of quality improvement methodologies.
• Demonstrated leadership skills with the ability to mentor, motivate, and engage team.
• Demonstrates a proactive approach in identifying and addressing issues and concerns.
• Ability to bring individuals together to resolve differences / issues or to achieve a common understanding or acceptance of a solution.
• Critical thinking and analytical skills with the ability to identify and analyze trends / issues and to implement solid solutions.
• Ability to manage projects, develop plans to accomplish objectives, identify obstacles, and resolve operational issues.
• Organization and planning skills to effectively delegate, manage, and / or re-prioritize activities and projects to meet deadlines while delivering quality service and maintaining a high degree of responsiveness.
• Displays a customer service focus in all decisions and actions.
• Demonstrates a proactive approach to identifying and resolving issues to manage / minimize risks.
• Ability to establish trust and credibility, and to interact and maintain effective working relationships with those contacted in the performance of role’s duties while respecting cultural and linguistic differences and fostering an inclusive work environment.
• Ability to communicate through verbal and written means, and to present information to a variety of audiences.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Ability to work in a dynamic and fast-paced environment with changing business priorities.
• Displays integrity and ethics in handling confidential and sensitive information.
• Ability to use essential applications and / or databases associated with the role’s duties and responsibilities.

Job Shift : Days

Schedule : Full Time

Shift Hours : 8

Days of the Week : Monday - Friday

Weekend Requirements : None

Benefits : Yes

Unions : No

Position Status : Exempt

Weekly Hours : 40

Employee Status : Regular

Number of Openings : 1

Sutter Health is an equal opportunity employer. EOE / M / F / Disability / Veterans.

Pay Range is $73.69 to $110.54 / hour. The salary range for this role may vary above or below the posted range as determined by location.

This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.

Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training, and organizational needs.

Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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