Service Desk / Help Desk Analyst - Active Top Secret required

Responsibilities for this Position Location : USA DC Washington - Customer Proprietary (DCC202)

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Full Part / Time : Full time

Job Req : RQ179905

Type of Requisition : Pipeline

Clearance Level Must Currently Possess : Top Secret

Clearance Level Must Be Able to Obtain : Top Secret / SCI

Suitability :

Public Trust / Other Required : None

Job Family : Systems Administration

Job Qualifications :

Skills : Customer Service, Help Desk Support, Information Technology (IT) Support

Certifications :

Experience : 2 + years of related experience

US Citizenship Required : Yes

Job Description :

GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.

As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support.

You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT :

• Providing program support as a Tier 1.5 Service Desk Technician.
• Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
• Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
• Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
• Supporting Microsoft Office 365 and Active Directory products.
• Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
• Isolating and resolving issues with individual workstations.
• Acting as a resource to answer user questions about hardware and software issues.

WHAT YOU'LL NEED TO SUCCEED :

• Required Experience : 2-6 years of helpdesk experience
• Required Technical Skills : CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
• Security Clearance Level : Active Top Secret with SCI Eligibility
• Required Skills and Abilities : Must be able to pass a basic English Language assessment test
• Preferred Skills : BS / BA Highly Desired
• Location : On Customer Site, Washington, District of Columbia - This service desk is 24 / 7 / 365, occasional shift work may be required.

GDIT IS YOUR PLACE :

• Flexible work schedule
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours : 40

Travel Required : Less than 10%

Telecommuting Options : Onsite

Work Location : USA DC Washington

Total Rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

GDIT is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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