Application Help Desk Specialist

Application Help Desk Specialist

Key Role :

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.

Apply advanced consulting skills, extensive technical expertise, and full industry knowledge. Develop innovative solutions to complex problems.

Work without considerable direction. Mentor and supervise team members.

Basic Qualifications :

6+ years of experience working closely with IT teams to address and resolve technical challenges, escalating complex issues when necessary for swift resolution

Experience with interpreting complex technical concepts into understandable language for non-technical users, ensuring clear communication and problem resolution

Knowledge of computer software systems, including databases, office applications, and operating systems

Knowledge of how to maintain thorough records of technical issues, solutions, and user interactions to create a knowledge base for future reference

Ability to inform customers about application issues and walk customers step-by-step through the problem-solving process

Ability to identify recurring technical issues and patterns, contributing insights to continuous improvement efforts, and proactive problem-solving

TS / SCI clearance

Bachelor's degree or 8+ years of experience in DevOps in lieu of a degree

Additional Qualifications :

Experience with JIRA, SharePoint, or ServiceNow

Ability to be a self-starter and display excellent work ethic

Possession of excellent client service, organizational, and critical thinking skills

Possession of excellent verbal and written communication skills

Clearance :

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;

TS / SCI clearance is required.

Create Your Career : Grow With Us

Grow With Us

Your growth matters to us that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like , tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more.

With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.

Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.

Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

This posting will close within 90 days from the Posting Date.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity / affirmative action employer that empowers our people to fearlessly drive change no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.