Purpose and scope : The Battery Specialist - Customer Service Rep is responsible for handling an array of front-facing duties.
Some of these tasks include interacting with customers over the phone, in person, and / or via email and social media. Throughout all of these interactions, the Customer Service Representative must maintain a high level of professionalism and present the organization in the best light possible.
Each interaction affects the company's bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Responsibilities :
- Assist retail customers with all of their battery needs, including carry outs and unloading cores from their vehicle. Provide technical information.
- Answer phones.
- Write up invoices, sales orders, and quotes.
- Assist warehouse as needed.
- Perform vehicle battery testing and installations.
- Deliver 'Hot Shot' orders as needed.
- Work in counter, office, and non-climate controlled warehouse settings.
Physical Requirements :
- Must be able to lift up to 90 lbs repeatedly.
- Be able to sit and stand at the counter for long periods of time.
Skills / Other :
- Detail oriented.
- Strong written and verbal communication skills.
- Basic proficiency in Microsoft-based computer programs.
Pay : $15-18 / hr
EQUAL EMPLOYMENT OPPORTUNITY POLICY
Motive Energy LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, age, genetic information, disability, national origin, ancestry, sex, sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy, military status, veteran status, or any other status protected by federal, state, or local law.
This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Motive Energy LLC expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories.
The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.
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