Service Navigator

Job Description

Job Description

Our Mission :

Cornerstone’s continuum of service helps to create communities where individuals and families are safe and children thrive.

We advocate, educate and lead the way to social change .

Summary of Cornerstone

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime.

Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.

Diversity and Inclusion :

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.

BIPOC and LGBTQ+ community are strongly encouraged to apply.

Salary range : $18.50-$21.63

$18.50-$21.63

Union Information :

This is a unionized position

Job Summary :

The Service Navigator position is an integral member of Cornerstones service continuum. This position is the first line of contact with the public, via phone or through our front door.

The Service Navigator will be supporting survivors as they reach out for assistance. This may include phone or brief in person crisis management and navigating critical connections to advocacy and support.

This position is focused on maintaining smooth operation of services, creating a warm and welcoming environment for individuals and families engaging in Cornerstone services.

This also includes supporting volunteers and various special projects throughout the organization. Completion of 40 Hour Sexual Assault Advocacy training required within first 3-6 months of employment.

Experience / Qualifications

High school diploma / GED and three years’ experience in a setting that provides face to face support to individuals or families.

Or an Associate degree plus two years of experience. Strong interpersonal skills and ability to multi-task in a high pace environment.

Strong technology skills, with familiarity with Microsoft Office Suite of software, copiers, and fax machines.

Essential Functions :

Maintains professional and confidential participant centered responses to all callers reaching out to Cornerstone for services, including those in crisis situations.

This includes initial safety planning if necessary.

• Answering calls or in person, assesses with victims / survivors what they are currently seeking for services and then ensures appropriate internal referrals and resources are made based on their requests.
• Demonstrates a comprehensive understanding of the human services delivery system including community resources, organizations, and services.
• Has a basic understanding of Hennepin County’s housing systems and resources and directs participants to Coordinated Entry and other agencies as necessary.
• Sets up appointments with callers requesting services.
• Screens requests for protective orders and Safe at Home.
• Provides appropriate referrals to community organizations for services outside of Cornerstones programs.
• Accurately records all calls in Cornerstone’s database.
• Attends CCJI and CEES team meetings.
• Maintains community resource list.
• Works collaboratively across all internal programs at Cornerstone.

Office Operations

• Welcomes on-site visitors warmly and announces visitors to appropriate personnel.
• Maintains security of professional environment by managing access given to visitors.
• Receives and records payment(s) from transitional housing program participants, as necessary.
• Retrieves messages from web email requests and forwards to appropriate personnel.
• Answers questions professionally and courteously about organization and provides callers with agency address, directions to facility and miscellaneous information.
• Monitors and maintains In / Out Sign In forms for staff and visitors.
• Restocking materials in closet and informational carts and mailing out requested brochures to those that request it

Volunteer Support

• Coordinates and facilitates Tuesday night make a meal on a monthly basis, and assists with other volunteer special projects
• Submits volunteer background checks and assist with Adopt-A-Family, etc.
• Prepares, formats, types, revises, and combines material such as reports, records, forms, and numerical data, from rough draft, corrected copy, or previous computer versions.
• Enters data into Raisers Edge speaking engagements, in-kind gifts, etc.
• Thanks donors who make donations via Amazon

Organizational Expectations

• Promotes Cornerstone Advocacy Service’s (CAS) mission & philosophy.
• Displays high ethical and professional standards.
• Commitment to diversity, equity, and inclusion through learning, training, and dialog.
• Attends supervision, staff meetings, and trainings as required.
• Participates in internal CAS committees and represents CAS on external committees

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment : Standard office setting; exposure to computer screens

Physical : Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard.

Must be able to lift 30 pounds at a time. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities No employee should attempt to lift more than what is comfortable for them.

If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.

Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing : Hear in the normal audio range with or without correction

Visit our career page at : https : / / cornerstonemn.org / about / employment /

Cornerstone Benefits :

Health care, paid time off, 13 paid holidays which includes employee birthday, retirement savings with up to 4% match after 1-year, Free Virtual Mental health Coverage for all employees and their immediate family, Free Virtual Medical Care for employees and their immediate family with enrollment in anyone of our medical plans basic life insurance free to employees, long term disability free to employees, and paid parental leave after 1 year.

EEO Statement :

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and / or with regard to public assistance or any other characteristic.

We are an Equal Opportunity and Affirmative Action Employer.

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