Administrative Assistant

Job Description

Job Description

Position Summary :

This position reports directly to the Branch Manager , providing administrative support to the branch. The Administrative Assistant is the face of the branch and embodies our commitment to exceptional customer service, ensuring a welcoming and professional experience for guests, clients, and employees.

This role requires strong administrative capabilities, exemplary communication skills, proactive problem-solving, and a proven ability to thrive in a fast-paced setting.

The Administrative Assistant provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture.

Essential Functions :

• Welcome visitors warmly and professionally both in-person and over the phone, always providing exceptional customer service, and ensuring they are promptly directed to the appropriate person or department.
• Manage a high volume of calls and ensure timely connection to the correct individual by transferring calls via phone, email or voicemail.
• Establish, maintain, and update the branch's filing system.
• Receive, organize and promptly distribute daily incoming mail deliveries.
• Work independently and within a team on special projects.
• Maintain a pristine and inviting reception area as well as the break rooms & conference rooms.
• Track and acknowledge employee anniversaries and birthdays.
• Manage the Focal Point App for employee access cards.
• Assist in planning and executing events and celebrations.
• Complete and review cash logs from Will Call, ensuring accuracy.
• Send paper copies of cash logs via inter-office mail.
• Order office supplies and keep inventory of stock.
• Assist the Branch Manager with onboarding and new hire documentation.
• Adhere to all Company safety rules, standards, and guidelines.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities :

• Requires strong organizational skills and attention to detail.
• Ability to build effective relationships with both internal and external customers.
• Positive attitude and ability to function both independently and in a team setting.
• Demonstrate integrity and ethical conduct in performing responsibilities.
• Prioritize multiple responsibilities and manage time effectively.
• Must be computer literate in all Microsoft Office products.
• Must be able to communicate in English with regard to the essential functions of the position.

Required Experience and Education :

• Associates degree preferred, high school diploma required.
• Two years of prior administrative experience preferred, one year required.

Physical Demands :

• Requires visual, hearing, and speech acuity.
• Frequently required to sit, stand, walk, and climb stairs.
• Must be able to lift, carry, push and / or pull objects up to 20 lbs.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.