Job Description
Job Description
Benefits :
- Competitive salary
- Paid time off
- Training & development
Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Health Benefits
Job Summary
We are seeking a Customer Service and Soft Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and orders, troubleshoot complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, has high attention to detail, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Analyze customer needs and recommend appropriate solutions
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Maintain accurate and detailed records of customer interactions and sales activities
- Collaborate with team members to achieve sales targets and meet company objectives
- Stay updated on product knowledge and industry trends to effectively communicate with customers.
Qualifications
- Previous experience in customer service or sales is preferred but not required.
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and the ability to build rapport with customers
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and meet sales targets
- Typing skills
- Proficient in Microsoft, Outlook, general computer knowledge
- High school diploma or equivalent
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