Manager, Client Success

At Annexus Health, we are a team of dedicated professionals with backgrounds in Life Sciences / Pharmaceuticals, healthcare software technology development, and the provider setting.

While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the provider level.

Are you the right candidate for this opportunity Make sure to read the full description below.

Manager, Client Success

We are seeking an energetic and talented Manager of Client Success to join our growing team. At its core, the Annexus Manager of Customer Success for our Provider Customer Success team will be responsible for building relationships, managing client expectations, and expanding our footprint with key organizations.

In this role, you'll be a key member on the account team, working together with partners in product, marketing, business development, finance, and across other disciplines to develop and implement a strategy to drive value realization for customers leveraging our AssistPoint solution.

The ideal candidate will have a proven track record nurturing executive relationships, aligning customer objectives with AssistPoint functionality, and ensuring the execution of tactical objectives are aligned with client's expectations and Annexus' core values.

If you're highly motivated, passionate about healthcare technology, and eager to join a fast-growing start-up focused on making a difference with patients, then we would love to meet you!

What You'll Do :

• Onboarding Program Management : Cultivate a post-sale relationship with customer leadership and ensure that the tactical projects (delivered by another team) related to going live are delivered smoothly and effectively.
• Executive Relationship Building : Develop strong and lasting relationships with both the budget holding leaders within our customer base, while also maintaining effective relationships at the tactical levels such that our products are being adopted optimally.
• Account Management : Proactively monitor client accounts, track usage, and identify opportunities for upselling or cross-selling our products and services.
• Customer Support : Address client inquiries, issues, and concerns promptly and effectively, serving as a liaison between clients and our support team.
• Performance Analysis : Analyze client data and metrics to measure the success of our solutions and identify areas for improvement or optimization.
• Feedback Collection : Solicit feedback from clients to inform product development and marketing.
• Renewals and Retention : Work diligently to ensure client contract renewals and prevent churn, developing strategies for client retention and expansion.
• Reporting : Create regular reports and updates for internal stakeholders, summarizing client health, progress, and challenges.

About You :

• 6-10 years of experience with a provider-centered technology product, in a client-facing role, preferably account management or client success.
• Significant experience in professional client relationship management; able to quickly build trust and long-term relationships with clients.
• A high-level understanding of revenue cycle management workflows and patient affordability challenges related to prescription drugs (a plus).
• Drive and motivation which align with startup mentality, entrepreneurial mindset, flexible and adaptable, able to learn new things quickly.
• Ability to work cross-functionally with multiple business units, partners, and solution teams in complex engagements.
• The ability to plan and strategize at a senior level.
• Capable of working independently in a remote environment while meeting client expectations and project timelines.
• A persuasive and confident approach to projects; strong mediator and negotiator.
• Excellent written and oral communication skills; ability to give effective presentations.
• A keen attention to detail.
• Organizational excellence.
• Servant leader.
• Driven to make a difference and loves to have fun.
• Proficient in Microsoft Office tools, experience with CRM tools such as Salesforce.
• Minimum of a bachelor's degree or equivalent years of experience.

Read more about the Annexus Health culture at annexushealth.com / about / .

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