Essential Functions :
- Responsible to support delivery operations from internal and external customers.
- Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
- Ability to deliver business results and handle multiple tasks in a past paced environment.
- Knowledge of Home Delivery XDT operations.
- Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
- Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
- Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations.
- Effective problem solving, change adoption, team orientation and empowerment skills.
- Builds and maintains business relationships with Retail and Lowe’s Pro partners.
- Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
- Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.
- Teamwork works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Minimum Requirements :
- High school diploma or equivalent
- 1 year of directly related experience
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Market Delivery Associate
Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems. Responsible to support delivery operations from internal and external customers. Communication with customers to obtain feedback for...
Market Delivery Warehouse Associate - Nights
Market Delivery Warehouse Associates are responsible for unloading and staging XDT deliveries, managing inventory by utilizing warehouse management system (WMS), assembling products, and maintaining a clean and safe work environment. To be successful, this associate must be organized and detail orie...
Delivery Driver - Earn Extra Cash.
S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...
Mfg Support Team Member Associate - Early Career - Security Clearance Required
By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges.Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.With our employees as our ...
Parking Lot Cashier
Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality.Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 e...
Warehouse Worker
The work environment for this position is a backroom store or warehouse environment with a low to. ...
CDL A Delivery Truck Driver - Hiring Immediately
Our Delivery Drivers start at. Safely drive trucks to customers and meet scheduled customer delivery times. Verify accuracy of delivery with customers and obtain proper signatures. Minimum of six months commercial driving experience (any industry) OR three months commercial driving experience in the...
Driver / Courier
Driver/Courier - Maryland Heights, MO - MONDAY - FRIDAY 9:00AM-5:30PM**. ...
Part-Time Store Cashier/Stocker
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. Stocker: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights. Stocker: Ability to operate equ...
Part Time - Head Cashier - Flexible
Minors in this role may not be responsible for some of the activities listed below.Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.Approaches and interacts with customers to proactively recommend products and services appr...