Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

The Front Desk Guest Services Agent assists with all aspects of a guest’s stay with Keystone Lodging including answering incoming calls in a professional manner, determining a caller's needs and directing the call appropriately.

This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.

Job Specifications :

• Expected Pay Range : $20.00 / hour
• Shift & Schedule Availability : Full Time
• Skill Level : Intermediate

Job Responsibilities include (but are not limited to) :

• Welcomes guests in a warm, friendly, prompt, and professional manner
• Answer guest questions about resort activities, transfer calls, takes guest messages, and assists guest needs with AAA standards.
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies / resources as needed.
• Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway bed requests
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
• Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
• Explain guest pay folios over the telephone and e-mail receipts.
• Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
• Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary.
• Assist at other front desks, internal and external departments as necessary
• Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services
• Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
• Notifies manager or lead if any equipment is broken or supplies are running low
• Practices safe work habits in all types of duties and with all equipment
• Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
• Complies with all Resort policies, procedures and standards of operation
• Other duties as assigned

Job Qualifications :

Read, write, and understand English -required

Able to sit or stand for 8 hours -required

High school Degree -required

Previous experience in Lodging / Hospitality / Front Desk / Call Center- preferred

Computer-Microsoft office-preferred

Must be flexible in schedule -required

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The expected pay range is $20.00 - $24.07. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.