Manager HR Employee Relations

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.

Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.

We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Job Summary

The Employee Relations Manager is a self-motivated, trusted advisor who operates with a high level of integrity and can gain the trust of stakeholders at all levels in the organization.

The ER Manager serves as a subject matter expert on employee relations matters, which includes the proactive engagement of management and employees to provide continual guidance and education on company policies, programs, and procedures.

This role is also responsible for managing investigations on complex workplace issues and providing recommendations to resolve them, while also maintaining a balanced and impartial viewpoint.

This role may be called on to participate in a crisis management response and labor relations.

Responsibilities

• Partners with ER team members, HRBPs, HR COEs, Legal, and other partners as needed to address and resolve a broad range of employee issues, including progressive discipline, performance management, involuntary separations, and litigation matters.
• Contribute with both hands-on and strategic support to our people managers through effective employee relations management, ensuring compliance with federal, state, and local laws, as well as alignment with company policies and AUSA's broader people strategy.
• Conducts complex investigations on a wide range of sensitive issues; prepares written analysis and reports with findings and recommendations for resolutions.
• Provide regular coaching and education to employees and people managers on policies and guidelines to enable decision-making processes that foster a fair and equitable work environment.
• Provides guidance on leave, accommodation, and disability policies and processes, ensuring a close partnership with the Leave and Accommodation team.
• Provide ideas and recommendations to improve processes and overall effectiveness of the ER function.
• Work with ER team leadership to continuously improve upon Key Performance Indicators (KPI) to identify trends and address root causes.
• Working with the Employee Relations Director assessing different types of risk and bring creative and effective ideas and solutions to complex people related issues.
• Regularly collaborate with team members on significant ER matters and investigations to provide mutual guidance, share best practices, and identify trends.
• Partner with the Employment Law team to effectively support the investigative process, particularly on matters with the potential for significant exposure to the organization.
• Partner with all Human Resources constituents to ensure ongoing alignment on delivering the appropriate employee experience.
• Partner with the labor relations team on all people related issues covered by a collective bargaining agreement.
• Provides recommendations for the development or amendment of policies and procedures to the policy and compliance team to address and manage common issues and trends.

Qualifications

• 5-7 years of previously directly related job experience required
• Job related college degree required
• Strong interpersonal skills required
• Ability to work independently
• 3-5 years management experience required

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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