Roles & Responsibilities
- Responsible for Designing and providing WAN / LAN network administration, enterprise wireless, cloud administration (AZURE), SD WAN administration and Cisco / Palo Alto firewall administration.
- Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer.
- Initiate improvements in tools (SolarWinds, Panorama, Prime, Cisco DNA, Infoblox) requirements gathering and processes.
- Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
- Make recommendations based on analytics to improve performance and optimization of network infrastructure.
- Manage new and existing equipment, hardware, and software upgrades.
- Understanding Network support priorities and objectives and taking an active role in accomplishing them.
- Help level 1 / 2 resources to address the Network related issues.
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