Job Description
Job Description
CURE Auto Insurance is looking for a System Administrator to provide fast and efficient IT support through ticketing with the ability to support network infrastructure.
You will be responsible for troubleshooting user issues, performing hardware / software break-fixes, service integrations, physical / virtual network installations, working with department leads, and completing large-scale projects with the helpdesk team.
Candidates considered for this role must possess advanced knowledge of IT systems, excellent diagnostic skills, and high-level communication skills.
Primary Responsibilities :
User troubleshooting - Resolve systems, application, hardware, and network trouble tickets administered via FreshService ITSM.
Typically includes supporting : Microsoft and Windows-based software, call center and inter-business softphones, web-based services, common office hardware / software.
User account onboarding / management - Gmail, O365, other third-party services. Laptop / workstation provisioning.
Track related IT issues - Take ownership or coordinate resolution and assist in driving large issues to a close with helpdesk team and business leads, escalating high severity issues to CIO if needed.
Windows / Active Directory administration including DHCP, AD management, Group Policy.
Google Workspace Administration.
Support CURE HQ helpdesk team to install / configure network applications, tools, and patches. (Cisco Meraki firewalls / switches / peripherals, VMware environment, Windows Servers etc.)
Work with CURE HQ helpdesk team when integrating new business solutions.
Qualifications :
- At least 3 years - Helpdesk experience in a business office environment : Supporting PC’s, peripherals, printers, phones, servers, software installations, including : Installation, configuration, and maintaining OS and user applications.
- Operating Systems : Windows 11, Windows 10, Windows Server 2022.
- Active Directory and Group Policy.
- At least 1 year - Network support experience.
- Maintaining network hardware and software, such as routers, switches, and firewalls. Protecting networks from unauthorized users and implementing security measure.
- Bachelor’s Degree required.
- Strong troubleshooting, problem-solving skills.
- Strong communication skills
Plus :
Experience w / Cisco Meraki, TeamViewer, Veeam, vSphere, AWS, GCP, Genesys Cloud, FreshService, Windows 7, Windows Server 2012.
Hands on experience w / firewalls, switches, scripting, and security tools.
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