DevOps and Corporate IT Support (Santa Clara, CA)

DevOps and Corporate IT Support (Santa Clara, CA)

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Location : Santa Clara, California, United States

About DSP Concepts :

DSP Concepts is the market leader in embedded technology that powers voice and sound in consumer electronics and automotive products from prestigious brand names.

Based in Silicon Valley, DSP Concepts develops Audio Weaver, the low-code audio framework featuring a graphical design environment that enables product development teams to rapidly create audio signal processing solutions.

Job Title : DevOps and Corporate IT Support

Job Description :

We are seeking a skilled and experienced DevOps and Corporate IT Support to join our team and help us write the next chapter of our success story.

The DevOps / IT Support Engineer will be a member of the Development team, reporting to the DevOps manager, and supporting Corporate IT under the Chief Operating Officer.

This role involves interacting with sales, software development, and project management teams to create solutions for integrations between internal tools to provide metrics and status of internal projects.

Knowledge Requirements :

DevOps

• Python
• Ansible / Terraform
• Jenkins
• Docker

SaaS

• Atlassian Suite (Confluence, Jira, Bitbucket)
• Google Workspace Enterprise
• MS Office365, OneDrive, Teams
• Slack
• Other : Druva, LastPass, Kaseya, MalwareBytes

Networking

• Route / switch
• Firewall security
• Familiarity with DHCP, DNS, and other protocols.

Operating Systems

Windows

Responsibilities :

• Python automation of Continuous Integration platform
• Organization of Laboratory resources
• SaaS tools integrations
• Vendor interaction for technologies and support
• Evaluating risk, developing network recovery and backup processes
• Assessing and purchasing new and replacement hardware
• Testing, troubleshooting and adjusting information systems to operate effectively
• Implementing security of the network, data and its storage and communication systems
• Performing hardware and software system configuration, maintenance, upgrades and troubleshooting of servers, workstations, laptops, mobile devices, and printers
• Supporting daily operations of network and Lab server infrastructure
• Providing support for cyber security practices maintaining anti-malware, threat management, vulnerability management, and anti-phishing technologies
• Performing system administration as needed for various enterprise tools and platforms, such as Google Suite, Office365, LastPass, Okta, Box, Slack, and Atlassian products
• Responding to support chats, tickets, incoming calls and / or emails, escalated help requests from internal stakeholders and third-party managed service providers
• Participating in incident response team reacting to outages and other incidents
• Assisting with configuring mobile devices such as iPhone and other BYOD’s
• Providing in-person, hands-on assistance with IT-related requests on an as-needed basis
• Supporting facility-related requests such as alarm, building access, and security cameras as needed
• Participating in evidence gathering, documentation, and process improvements for industry standard audits
• Ensuring that IT activities comply with applicable laws, codes, and regulations

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