Coordinator, IT Applications & Database Support

Description

Hourly Range : $36.00 - $41.00 (Temporary, approx. 1 year)

the exact compensation may vary based upon skills, experience & location

The IT Coordinator provides day-to-day technical support for network infrastructure and internal desktop systems software and hardware to local personnel or employees using network remote access.

The role assists with the installation, configuration, and troubleshooting of desktop systems and workstations in a heterogeneous environment.

In addition, this position acts as a backup in servers and network maintenance and performs administrative tasks related to SEMI's cloud-based applications.

This is a full-time, temporary non-exempt position and reports directly to the Senior Manager, IT Operations at SEMI Milpitas office.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Provides day-to-day technical support :

• Manage Help Desk ticketing system
• Set up, configure and add hardware and software
• Maintain passwords, data integrity, and file system security for the desktop environment
• Analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
• Imaging and image recovery
• Install / Re-install various software packages and updates
• Track, route and properly escalate unresolved queries to the next level of support

Provide first level contact and resolutions to customers :

• Follow up with customers, provide feedback and see problems through to resolution
• Build and maintain effective relationships with users

Update case status to management and end-users :

• Update customer data and produce activity reports
• Ensure proper recording, documentation and closure to customer issues
• Develop, document, and implement standard operating procedures and customer service guidelines
• Recommend procedure modifications or improvements, hardware and software solutions, including new acquisitions and upgrades

Participate in IT projects :

• Development of information technology and infrastructure projects (including company wide, web-enabled, cloud-based solutions)
• Training programs designed to educate users about basic and specialized applications
• Working in conjunction with Professional Services and outsourcing functions

Provide Network Support (as the Systems Administrator backup) :

• Monitor LANs, WANs, network segments, Internet, and intranet systems
• Ensure network servers and system efficiency and security (VPN gateways, intrusion detection systems, security updates and patches)
• Maintain desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment
• Configure authentication and authorization of directory services including account rights, security and systems groups

WHAT SUCCESS LOOKS LIKE :

• Achieve 90% customer satisfaction on the helpdesk survey
• Become a reliable and effective IT representative technical issues are followed up on and escalated appropriately
• Be relevant and keep up-to-date with technology and trends
• Customers are more self sufficient

CRITICAL SUCCESS FACTORS :

• Strong verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel
• Self-starter with strong, proactive work ethic, and eagerness to learn and grow
• Excellent customer service skills
• Cooperative, team-oriented attitude

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE :

• B.S in Information Technology or equivalent in work experience
• Motivated college graduate or 1+ years of Information Technology experience
• Knowledge of WiFi and VPN connections and wireless devices
• Experience in Windows OS, MacOSX, Google, Microsoft Office Suite
• Experience doing break / fix repairs on desktops, laptops is a plus
• Familiarity with NetSuite, Marketo and SF.COM a plus

ABOUT US

Although we’re small, we’re mighty and influence and impact society at large positively. At SEMI, we offer opportunities to connect and interact with world leaders, industry legends, and rising stars.

We help our members develop public and private policies to strengthen global supply chains and promote business growth and prosperity.

Learn and grow professionally through career opportunities such as rotational assignments. Contribute by influencing and impacting an industry that is the foundation for innovation and positive change in areas like environmental sustainability, thought leadership, and DE&I.

We take pride in offering work-life balance so you can live your personal and professional life to the fullest.

Individuals of all ages, all people of color, women, women of color, individuals from the LGBTQIA+ community, and all other individuals are strongly encouraged to apply.

SEMI is an equal opportunity and affirmative action employer who makes merit-based employment decisions. We want to have the best available person in every job.

Company policy prohibits unlawful discrimination based on race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin, (includes language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not post an undue hardship.

All discrimination is unlawful.