Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Future Opening: Member Services Representative 6a-2p Sat-Sun
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Future Opening: Customer Service Representative/Inside Sales Rep
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. Compensation: Base ($30-40K) plus commissions. Compensation: Base ($30-40K) plus commissions Typically Monday through Friday business hours...
Member Services Representative (Part Time)
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
Job Summary: The Member Services Representative will assist customers with purchasing services and merchandise in person, on the computer system, and on the phones. Consults with customers to understand their needs and preferences related to services and merchandise. Demonstrates and explains servic...
Member Services Representative (Mon-Fri 6am-2pm)
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
The MemberServices Representative will assist customers with purchasingservices and merchandise in person on the computer system and onthe phones. Consults with customersto understand their needs and preferences related to services andmerchandise. Demonstratesand explains services and merchandise se...
Quality Builders - Inside Sales Representative (Future Director of Sales)
You understand how CRM systems work (Hubspot experience a plus!) You have experience in Chicago real estate or the drive to learn more about it Quality Builders, a Chicago-based General Contracting Technology (GC-Tech) company, is seeking an inside Sales Representative (future sales director) to joi...
Financial Services Representative - State Farm Agent Team Member
Job Title: Sales Lead Developer.Join the Adventure with Josh Brown at State Farm!.Are you ready to launch your career in a dynamic and fun environment? Do you have a passion for helping people and a knack for sales? If so, we want YOU to be a part of our team at State Farm in Lincoln Park, under the...
Financial Services Representative – State Farm Agent Team Member
Are you a results-driven individual with a passion for sales and helping others? Do you thrive in a fast-paced and rewarding environment where your hard work is recognized and appreciated? Look no further! William Klinowski State Farm is seeking a Sales Representative to join our dynamic and success...
Financial Services Representative – State Farm Agent Team Member
As Financial Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. Interested in market...