Department :
Academic Support and Success
Salary :
$ per hour (Max 26 hours per week)
Position Summary :
The duties of a front desk assistant in the Student Success Center (SSC) are to provide excellent customer service to students, faculty, and staff, direct students to the appropriate tutor or staff member in the SSC, ensure that students are checked in / out of JSU Navigate, and to assist with monitoring the SSC 2nd floor.
Front desk assistants must have strong communication skills and should be able to multitask in a fast-paced environment.
Understanding and compliance of FERPA is mandatory.
Front desk assistants must be available for all mandatory training sessions, meetings, and workshops. They must be flexible and available to work outside of their class schedules, they must be dependable, and they must be punctual for their shifts.
All SSC front desk assistants are expected to work well with their peers in an academic environment, and they must be willing to work with a diverse population.
Knowledge of the SSC, academic support, tutoring, student resources, and other campus service departments is expected.
Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.
Adheres to all department and University policies and procedures.
Duties & Responsibilities :
- Provide excellent customer service to students, faculty, and staff
- Work cooperatively with a diverse body of faculty, staff, and students
- Direct students to the appropriate tutor or staff member in the SSC
- Ensure that students are checked in / out of JSU Navigate
- Assist with monitoring the SSC 2nd floor
- Must have strong communication skills
- Be able to multitask in a fast-paced environment
- Maintain confidentiality of information
- Additional duties as required by the department
Minimum Qualifications :
- Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester. (Requirements for international students below. *)
- If not a first-time student, the applicant must have a GPA of or higher.
- Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment / GPA from MyJSU.
Notice Regarding International Students :
- All international students must be in a valid immigration status.
- Due to Visa requirements international students must be enrolled as a full-time JSU student and possess each of the following :
- Passport from their respective country.
- F-1 Student Visa or J-1 Exchange Student Visa.
- Customs Form I-94.
- Official photo identification.
- Official Social Security Card imprinted with Valid for Work Only or similar statement
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