What are we looking for in our Business Analyst III ABCJP00008207?
Position : Business Analyst
Pay Rate : $55-$65 / HR DOE
Location : Remote
10 Month Contract to Permanent
POSITION SUMMARY :
The IT End User Services organization is embarking on a new initiative called Endpoint Device Lifecycle Management (EDLM).
This project will migrate the Deployment, Collection, and Disposal of our IT Endpoint assets to a global third-party vendor.
The IT Process Analyst role will be responsible for working with the various stakeholders on the project team to review and modify existing processes to meet the new requirements related to the project.
Once the processes have been reviewed and updated, the analyst will convert the new processes into knowledge articles and training materials.
PRIMARY DUTIES AND RESPONSIBILITIES :
- Meet with team members and vendor team members to review current process.
- Capture and incorporate new requirements into process flow diagrams.
- Convert process flow diagrams into knowledge articles and training materials.
- Participate in IT Endpoint Support and IT Asset Management training.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
- ITIL Process Knowledge : Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Incident Management, Request Management, Configuration Management
- ServiceNow approx. 5 years
- Proficient in process flow diagrams, preferably using Visio or BlueWorks Live
- Master in written communication
- Technical writing skills
- Adept at remote work with global resources
- Analytical and problem-solving skills
- Ability to set and meet deadlines
- Ability to work in high-pressure situations
- Experience with Office M365 applications
- Excellent attention to detail
WORK ENVIRONMENT :
The resource will be remote and required to work Eastern Standard Time (EST).
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Rate / Salary : $55-$65 / HR DOE
Business Analyst III
JobPosting","title":"Business Analyst III","datePosted":"2024-08-30T00:00:00","validThrough":null,"description":"How You'll Make a Difference\nYou will use your extensive knowledge of and vast experience with business analysis principles, practices, concepts, and theories. What You'll Bring to the R...
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