Lobby Attendant

Location

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district.

The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest.

Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated.

This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years.

It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry.

If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

To service and maintain the cleanliness of all public areas including public an associate restrooms, lobbies and executive offices in accordance with Omni Standards.

Responsibilities

Essenetial Functions :

1) Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements.

2) Ensure security of any assigned keys and radio.

3) Review assignment sheet and update completed assignments. Check with Housekeeping office for additional assignments throughout the shift.

4) Organize work duty priorities.

5) Review assigned area and complete general removal of any trash or debris.

6) Stock cleaning carts with designated supplies and equipment.

7) Service assigned areas as designated. Realign furniture to floor plan.

8) Clean designated areas with proper chemicals, tools and equipment.

9) Ensure that nothing is stored in stairwells.

10) Transport any food and beverage trays / items in public areas to service areas.

11) Check under furniture for debris and remove if present; reposition furniture to correct floorplan.

12) Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping office. Dust and polish all woodwork.

13) Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.

14) Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.

15) Clean all lamps, light fixtures and light switches; check for proper working condition.

16) Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.

17) Remove dust, grease and smears from house / public phones and reposition properly.

18) Remove dust on drapes weekly and realign to correct position daily.

19) Inspect condition of planters and plants; remove debris and polish planters.

20) Remove dust, dirt, marks and fingerprints from doors and doorframes.

21) Remove stains, scuffmarks, and dust from baseboards, ledges and corners.

22) Polish all brass surfaces to a high gloss.

23) Empty trash containers in public areas into proper containers for recycling.

24) Remove trash; debris and cobwebs from balconies / patios.

25) Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.

Replace floor mats. Remove debris from elevator tracks.

26) Empty vacuum cleaner bags, replace and clean machines.

27) Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets / urinals, shower walls, shower curtains and floors.

28) Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.

29) Stock vending machines in public and employee bathrooms.

30) Sweep front entrance daily.

31) Sweep and rinse off the pool deck daily.

32) Remove / replace soiled towels from pool area and return them to Laundry.

33) Report any damages or maintenance problems to the Housekeeping office.

34) Turn over any lost and found items to the Supervisor.

35) Handle guest complaints by following the five step procedures, ensuring guest satisfaction.

36) Ensure security of Hotel property.

37) Clean Health Club as scheduled to OMNI LOS ANGELES HOTEL standards.

38) Restock and secure cart at the end of shift.

39) Report any health and safety hazards directly to Housekeeping Office.

40) Clean dust and mop the club lounge.

41) Maintain knowledge of :

a) All Hotel services / features and hours of operation.

b) All guest room layouts, bet types, decor, appointments, amenities, locations, numbers / names.

c) Housekeeping services available for guests.

d) Available laundry / dry cleaning services and hours of operation.

Qualifications

Essential :

Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

Desirable :

Previous experience in cleaning public buildings.

Knowledge of proper chemical handling.

Fluency in a foreign language.

High school graduate or equivalent vocational training.