Franchise Business Advisor (Pool)

In anticipated growth this year among our Franchise Relations team, Orangetheory Fitness will be accepting applications for our Franchise Business Advisor (Pool) position.

Once received, your application will be entered into our Franchise Business Advisor talent database, where you will be contacted (if selected) at the start of the recruiting process for any upcoming FBA openings.

As the Franchise Business Advisor (FBA), you are a field liaison between our OTF Global Headquarters, Area Representatives, franchisees and potentially Private Equity groups or franchisees in UFG owned areas (all identified as our customers) This position has several key responsibilities and functions for guiding the outcomes in all performance and operational areas for your assigned OTF regions and studios within.

This position offers support to the Area Representatives in all areas of operation to include but not limited to financial and KPI analysis, operational systems education, implementation & training support, fitness, membership sales support, and marketing management support.

JOB RESPONSIBILITIES

• Practice regular independent, discretionary judgement to ensure OTF strict guidelines are being followed
• Develop and maintain relationships with existing / new franchisees, Area Representatives (AR’s), Private Equity groups and their regional teams for strong collaboration and business leadership.
• Provide exceptional customer service through proactive communication asking pertinent questions and understanding customers’ needs
• Continually drive studio revenue and regional profitability through our customers to exceed all Sales and Revenue standards by developing and training high performing sales strategies and acumen using OTF proven systems and processes
• Understand and be able to continuously analyze your assigned region’s OTF Business Intelligence metrics (KPI’s) to uncover trends and poor performance symptoms and provide intelligent, effective and timely solutions for market and studio growth.

Strategically plan studio and market visits based on this analysis to aid markets and studios in need.

• Offer training workshops and continue education with regional teams to educate the region on best practices based on Orangetheory’s established standards.
• Travel domestically to support new / existing studios in all facets of the OTF system. (Sales / Operations / Fitness, Training and Development, Coaching and Leadership).
• Attend conference calls / webinars and events to promote the OTF brand and develop enhanced and improved business results
• Support, with an FBM, and if required, mediate disputes with franchisees to achieve desired outcomes with minimal studio / brand impact.
• Must submit monthly schedule and weekly reports to direct supervisor outlining work hours and activities performed including market summaries outlined as an executive summary post visit.
• Typical week the expectation is 3 days in studios training and developing teams, 2 days preparing and recapping the prior and future weeks.
• Must visit roughly 80% of studios within your assigned OTF regions during a calendar year. The assigned regions will be ideally 50 studios in size up to 75 studios if necessary.
• Perform studio assessments as needed. This includes auditing entire studio operations in addition to fitness team evaluations
• Acts as the brand steward with our customer groups to protect the brand by designing and implementing brand consistency and continuity measures.

REQUIRED QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree preferably Business, Sports Management and / or Health & Wellness
• Minimum of 1 year in an Orangetheory Fitness system management role.
• Minimum 3 years’ experience as a leader in the fitness industry and thrive in a customer service environment
• Current CPR / AED certification
• Must have proven successful management experience preferably in franchise and / or the fitness sector
• Multi-unit supervisory experience preferred

COMPETENCIES

• Strong work ethic, honest, trustworthy
• Excellent interpersonal and communication skills both verbal and written
• Strong computer skills
• Ability to work independently with effective time management skills
• Work under tight deadlines and still meet job requirements
• Organized and detail oriented with a high level of accuracy
• Analytical and problem solving, decision making using sound judgment
• Customer Service Focus and Results Orientation
• Flexibility

PERSONAL ATTRIBUTES

• Must have a completely open schedule and be able to workdays, nights and weekends (when needed)
• The FBA must maintain strict confidentiality in performing the duties of the job that pertain to trade secrets and or knowledge that has yet to be communicated to the network

SUPERVISORY REQUIREMENTS

This position does not have supervisory responsibilities.

TRAVEL

Travel is required Travel may consist of up to 65% travel inside the continental United States. You must have a valid driver’s license.

Why Join Orangetheory Corporate?

We offer a competitive salary along with exceptional benefits such as :

• Free workouts at corporate studios & discounted classes at franchise owned studios
• Healthcare Benefits : Medical, Dental, Vision among many other supplemental benefits
• Employer Paid Benefits : Long-Term Disability and Life Insurance
• 4 weeks of Paid Time Off + Designated Birthday & Charity PTO
• 11 Paid Holidays
• Up to 12 Weeks of Fully Paid Parental Leave
• Education & Tuition Reimbursement
• State-of-the-Art Wellness Center at The Grove which includes 2 complimentary professional massages per year
• 401k Plan with Employer Contribution
• Discounts on Orangetheory Fitness Retail
• Employee Resource Groups (ERGS)
• Flexible, Hybrid Work Schedules
• Team Building, Employee Engagement activities and so much more

WORK SCHEDULE

Orangetheory Fitness currently observes the following hybrid work model for employees at our Boca Raton, FL and Seattle, WA offices :

• Remote optional : Mondays and Fridays
• On-site days : Tuesdays, Wednesdays, and Thursdays
30+ days ago