Job Description
Job Description
Join Our Winning Team at Solutions Auto Group (SAG)!
Position : Administrative Assistant / Customer Service Representative (CSR)
Location : Lawton, OK
Are you the best of the best? Solutions Auto Group (SAG) is growing and looking to add an exceptional Administrative Assistant / CSR to our team in Lawton, OK! Since May 2008, we’ve thrived by promoting a work culture that values honesty, consistency, and dependability while maintaining our integrity.
If you’re a motivated individual eager to grow your career, we want to speak with you about this exciting opportunity!
Why Join Us?
- Company Culture : Be part of a team that values integrity and excellence.
- Comprehensive Benefits : Enjoy life insurance, paid PTO / holidays, sick pay, and a Simple IRA.
Responsibilities :
- Maintain a customer-first mindset and deliver high-quality service.
- Manage inbound customer communications.
- Answer incoming calls and emails to address customer questions, requests, and issues.
- Ensure customer success and track interactions in our CRM and DMS.
- Assist with data entry and maintain the flow of customers in and out.
- Handle collections as SAG is an automotive loan company.
- Take daily invoices and audit monthly statements for payables.
- Create Service department repair orders.
Requirements :
- Preferred experience in leasing, financing loans, collections, or sales.
- A passion for excellent customer service.
- High School diploma or equivalent.
- 1-2 years of proven experience in supporting client success.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Strong time-management and prioritization skills.
- Familiarity with CRM / DMS systems.
- Knowledge of Oklahoma titles is preferred but not required.
- Knowledge of vehicles to create Repair Orders is a strong plus.
- Ability to speak English and Spanish is preferred but not required.
How to Apply :
Due to the large number of applicants we receive, initial contact will be by email. Send emails to tricia (at) 199down.com Please watch and respond to your emails promptly.
If you are a real go getter, stop by and ask for an employment application.
We look forward to welcoming a new member to our team who shares our commitment to excellence and customer satisfaction. Apply today and take the next step in your career with Solutions Auto Group!
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Administrative Assistant / Customer Service
Administrative Assistant/Customer Service Representative (CSR). Are you the best of the best? Solutions Auto Group (SAG) is growing and looking to add an exceptional Administrative Assistant/CSR to our team in Lawton, OK! Since May 2008, we’ve thrived by promoting a work culture that values ho...
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