Sales Support | Renewals Specialist

Sales Support Renewals Specialist needed for a contract opportunity with Yoh’s client located in San Diego, CA.

Job Details

Title : Sales Support Renewals Specialist

Assignment duration : 12 Months

Location : San Diego, CA 92128

Schedule : M-F Onsite

Pay rate : $26 per hour.

Position Overview

• The Renewals Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base.
• Responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.
• The ability to create strategic partnerships with our customers and internal stakeholders, such as Sales and Customer Success is essential to be successful in this position.
• Responsible for ensuring customers are set up for success while optimizing financial outcomes.

Essential Duties & Responsibilities

• Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.
• Execute all phases of the renewal process including account review, notifying the customer, quote creation, and executing win / win strategies to close the renewal.
• Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.
• Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.
• Adopt new initiatives and programs proactively.
• Monitor at-risk renewals / accounts and develop a plan of action.
• Meet or exceed quarterly and annual renewal goals.
• Prepare activity and forecast reports as requested.

Competencies

• Strong customer-service orientation and commitment to ensuring timely and quality solutions to customer issues.
• Proven success in managing customer relationships.
• Strong interpersonal skills and ability to excel in a team-oriented atmosphere.
• Project management skills and the ability to handle multiple projects simultaneously.
• Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
• Presents numerical data effectively.
• Exceptional analytical and problem-solving skills.
• Strong written and verbal communication skills to effectively interact and communicate with all organizational levels.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
• Demonstrate the ability to develop and work on resources for internal and external customers.

Required Education & Qualifications

• Strong knowledge of Salesforce and Oracle.
• Associate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years’ experience in customer support, service and / or management, accounts receivable or equivalent experience.
• Sales and / or customer service experience.
• Background with sales processes including quoting, billing, and contracts is a plus.
• Must have excellent written and verbal skills to move and communicate across functional groups and levels.
• Basic Project Management skills / experience is a must.
• Ability to develop ongoing improvements and processes to enhance team performance.
• Ability to interface with C-Level executives and owners.

Interview process

• First round Virtual video meeting.
• Second round On site in person.

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.