CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

About the Role

Essity is seeking a full time Customer Service Representative to join our team. This position will be based out of our Tulsa office.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace.

We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards.
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• May make standard calculations to accurately compile and report statistics.
• Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and / or generate sales reports and statistics.
• May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
• Ad hoc duties as required

Who You Are

• High School Diploma required
• Excellent verbal and written communication skills
• Experience in a similar role desired, but seeking applicants with initiative and ability to provide exceptional customer service
• Attention to detail and strong organizational skills
• Ability to multitask
• Excellent interpersonal skills
• Ability to work independently and as a team

What We Can Offer You

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture Empowering & Engaged Leaders Working with Powerful Purpose & Sustainable Impact Learning and Growing in your Career Supporting Well-being & Sustainable Working Life Life-changing Innovations Competitive Total rewards

Additional Information

Among other requirements, our policy (COVID-19 Vaccination Policy : Mandatory) requires all office and sales employees to be fully vaccinated.

You must submit evidence of full vaccination prior to the day on which you are scheduled to start your employment with Essity.

Fully vaccinated means two weeks have passed since an employees final COVID-19 vaccination injection.

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact [email protected]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.

With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date :

28 Dec 2021