Product Operations Manager
Department : Product
Employment Type : Permanent - Full Time
Location : Vancouver
Reporting To : Cameron Stone
Compensation : $82,000 - $105,000 / year
Description
Spare is looking for a Product Operations Manager to join our Product team!
While we are a remote first company and this position is remote optional - the ideal candidate for this role will be based in Vancouver, BC.
About this role
As a Product Operations Manager, you will :
- Implement and reinforce product development principles, processes, and best practices.
- Work closely with Product Management and Product Marketing to drive adoption of new products and services.
- Strengthen the feedback loop between internal and external stakeholders
- Enable a culture of continuous improvement within the Product and Engineering teams
- Act as a liaison between product teams and other departments such as sales, marketing, customer support, and engineering to ensure alignment and facilitate product-related initiatives.
- Support the execution of product roadmaps and release schedules.
- Select, implement, and maintain the tools and software that product teams use for tracking progress, managing roadmaps, and communicating among stakeholders (currently Mixpanel, Jira, Linear, and Productboard).
- Define, track, and communicate product performance metrics. Conduct analysis to inform decision-making.
Responsibilities
- Optimize the product development lifecycle to expedite the journey from concept to customer.
- Improve our systems for gathering, analyzing, and integrating customer feedback into the product development process.
- Champion a culture of continuous improvement within the Product and Engineering teams
- Create cross-functional alignment to facilitate product-related initiatives.
About you
You have :
- 2 years of experience as a Product Operations Manager
- A creative mindset and a willingness to go the extra mile to ensure product and team success.
- An entrepreneurial spirit, ready to innovate and take ownership
- Exceptional written and verbal communication skills
- An enthusiasm to coordinate, and host team events, along with an openness to travel to hackathons, off-sites and customer sites
- An ability to thrive in ambiguity
It will considered an asset (nice-to-have) if you have :
- SaaS Product experience, in Product Management or Operations.
- A passion for public transit and its potential
- Software development background or capability
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