Scheduling Coordinator

Job Description

JOB INFORMATION Job Code : Q Job Title : Scheduling Coordinator (Union AMB) FLSA Status : Non-Exempt Cost Center : Blank JOB SUMMARY The Scheduling Coordinator schedules patient appointment / follow ups and / or surgeries as appropriate in the assigned unit / clinic.

He / She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed.

Obtains authorizations and pre-authorization for services to be rendered.

Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments / follow up and / or surgery including x-rays and pertinent lab work.

Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and / or surgical services rendered.

Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment / surgery calendar for physician(s).

Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

JOB QUALIFICATIONS : Education Req Pref Degree Field of Study Education Details X High school or equivalent Additional Education Check here if experience may substitute for some of the above education and describe how.

Work Experience Req Pref Work Experience Experience Level X year Experience in a health care setting (preferably in a Medical office, as a Medical Secretary or Medical Assistant).

Knowledge, Skills and Abilities Req Pref Functional Skills X Demonstrated ability to problem-solve and provide effective resolution.

X Demonstrate excellent customer service behavior. X Must be comfortable with computers and medical terminology. X Bilingual;

bilingual certified department translator strongly preferred). Licenses / Certifications Req Pref Select Licenses / Certifications Enter Additional Licenses / Certifications X Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within days of hire and maintained by renewal before expiration date.

Required within LA City only) JOB ACCOUNTABILITIES

• Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records.
• Adheres to protecting patient confidentiality.
• Collect co-payments from the patients.
• Verifies insurance and registers new patients.
• Act as appointment scheduler for all physicians in the practice.
• Promotes a professional business atmosphere utilizing the business computer communication systems.
• Communicates all changes with patient and surgical case information to all involved personnel.
• Demonstrates accuracy and thoroughness in entering information into the Computer systems.
• Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
• Analyze / plans / prioritizes workload anticipating conflicts.
• Develops / Participates in Performance Improvement process.
• Ensures patient charts are prepared prior to appointment and / or surgery including x-rays and pertinent lab work.
• Considers cost-containment measures and efficient use of supplies when ordering.
• Follows appropriate procedures for verification of physician credentialing.
• Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.
• Maintains accurate master appointment / surgery calendar for physician(s).
• Schedules patient appointments / surgeries and other ancillary appointment in a timely manner and provides follow-up appointment call to patients appropriately prior to appointment.
• Prepare all the monthly appointment lists for the physicians and management.
• Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed.
• Reviews and codes charge slips for patient care services and / or surgical services rendered.
• Maintains accurate documentation for insurance claims and submits claims in a timely manner.
• Maintains intermediate knowledge of OPTN / UNOS policies and timetables, and the role of CMS, in transplant as they related to duties and responsibilities.
• Performs other duties as assigned. Other Requirements Essential : Emergency Response / Recovery Essential Mandated Reporter In the event of an emergency, the employee holding this position is required to "report to duty in accordance with the university's Emergency Operations Plan and / or the employee's department's emergency response and / or recovery plans.

Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.

A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident.

The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within hours.

By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and (Confidential)'s policy at : (Redacted) Physical Requirements

Physical Requirements

N / A

Rarely

Occasionally

Frequently

Constantly Balance X Physical Requirements

Physical Requirements

N / A

Rarely

Occasionally

Frequently

Constantly Bend X Climb X Crawl X Feel : Perceiving attributes of objects, such as size, shape, temperature by touching of skin, particularly that of fingertips.

X Fine manipulation and flexion / extension and pinching : right, left, or both hands X Hear X Use a keyboard / mouse X Kneel / Squat X Machinery : Heavy Machinery, hand tools, high voltage equipment X Power grasping : right, left, or both hands X Reach (above shoulder) X Reach (below shoulder) X Repetitive motion X Simple grasping : right, left, or both hands X Sit X Communicate effectively (typically through speaking) X Stand X Travel (including local travel) X Twist, turn or tilt : neck, waist X Walk X Produce written product X Unassisted

Weight Carry Light ( - lbs.) Lift Light ( - lbs.) Pull Light ( - lbs.) Push Light ( - lbs.) Visual Acuity Requirements The worker is required to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; and / or extensive reading. Though these tasks are typically performed via close, visual acuity, reasonable accommodations would allow an employee with a disability to accomplish the same task without using vision.

The worker is required to perform an activity that typically requires close visual acuity, such as visual inspection involving small defects, small parts, and / or operation of machines (including inspection);

using measurement devices; and / or assembly or fabrication parts at distances close to the eyes. The worker is required to have close visual acuity to operate motor vehicles and / or heavy equipment.

The worker is required to have close visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (, custodial, food services, general laborer, etc.

or to make general observations of facilities or structures (, security guard, inspection, etc.) Environmental Conditions Confined Space Environmental Conditions Outdoor Exposure Extreme temperatures Vibrations Potentially hazardous materials / conditions Potential allergens / irritants Noise Exposure Access to Protected Health Information No access to patient protected health information Access to general patient information ( census lists, room lists) Access to patient clinical information and records ( medical records) Access to patient financial information and records ( billing records) Access to administrative information and records containing patient information Treatment (need to access to provide direct clinical care) Payment (need access to register, charge, bill and / or collect for services rendered to patients) Operations (need access to perform duties in support of patient care and to maintain / administrate the hospital) Other Patient Populations Served

Age Specific Population : Young Children : to

years No direct patient contact under normal circumstances

Specialized Population : Bariatric Cystic Fibrosis Transplant Orthopedic Surgical patients Dialysis Oncology Other : No direct patient contact under normal circumstances Blood-borne Pathogen Exposure Category I Job usually involves contact with patients or patient specimens.

Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible. Category II Job may expose employee occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.

Category III Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Employee does not perform or help in Emergency medical care or first aid as a part of his / her job. ACKNOWLEDGMENTS

The above statements reflect the essential and non-essential functions as necessary to describe the principle contents of the job.

They are not intended to be a complete statement of all work requirements or duties that may be required of the position.

I understand that I may be asked to perform other duties as assigned.

The University of Southern California is an Equal Opportunity Employer. (Confidential) prohibits discrimination on any basis protected under federal, state, or local law, regulation, or ordinance or university policies.

All employment decisions are based on individual qualifications and business need.

I acknowledge receipt of this job description and its associated physical requirements. I have read and understand the job description and job requirements and agree to abide by their contents.

I realize that duties may be requested of me that are not specifically stated herein. I understand that I will be expected to adjust to potential fluctuations in work volume.

I understand that, if I have any questions about the essential functions or expectations of my position, my supervisor and / or HR partner are available to discuss them with me.

Print Employee Name Signature Date Print Manager Name Signature Date

This job description describes the general nature and level of work required by the position. It is not intended to be an all- inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job.