Program Coordinator Senior

Job Summary :

This position manages and supports a wide variety of civic engagement and service-learning initiatives based at Northwestern University’s Center for Civic Engagement (CCE).

Specific responsibilities may include program development, implementation, and management; program marketing and recruitment;

and campus and community partnerships for programs such as AMPED, the Cities Mentoring Program, Community-Based Work Study, Engage Chicago, NU in Chicago, the NU Public Interest Program, NU Votes, etc.

In addition to support for civic engagement programs, the position will also support related events and activities on-campus and in the community.

Please note : Requires local travel to program sites and occasional evening and weekend hours

Specific Responsibilities :

Administration

• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Develops, maintains & reports on quantitative and qualitative performance measures.
• Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.

Communication, Outreach & Recruitment

• Ensures program / project success in regard to revenue & expense goals including recruitment, participation, etc.
• Identifies opportunities and strategies for short- and long-term growth & expansion.
• Creates & implements program / project brand identity and marketing & advertising strategy.
• Oversees marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.
• Ensures that all advertising and marketing materials accurately represent programs.
• Pursues opportunities for alumni contact & solicitation.

Evaluation

• Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
• Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program / project.
• Collaborates with internal / external partners to implement changes designed to improve / increase program / project goals / objectives.

Events

• Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
• Program Development
• Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
• Coordinates with program / project sponsors on the delivery of all onsite instruction and provision of logistical support.
• Recruits, trains and assigns faculty / instructors to teach programs.
• Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
• Oversee development and implementation of new program / project initiatives.
• Manages relationships with partners, foundations, etc. and coordinates logistical support.
• Continually assesses and innovates program / project to achieve educational goals.
• Develops strategy for program / project growth and expansion.

Strategic Planning

• Manages & implements strategic plans.
• Reviews plans, meets with leadership & key faculty & staff.
• Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.

Student Support

• Manages recruitment, application evaluation, interview, selection and notification of students or participants.
• Implements a department strategy for structure, process, & staff support of students.

Supervision

Supervises 60 part-time, temp, student, and / or seasonal workers.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications :

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree;

OR appropriate combination of education and experience.

2 years program / project administration or other relevant experience.

Minimum Competencies : (Skills, knowledge, and abilities.)

• Strong communication, organizational, management and leadership abilities
• Ability to prioritize and multi-task in order to meet deadlines
• Proficiency with Macintosh operating systems, Microsoft Office Suite (Word,
• Excel, PowerPoint, Outlook) and web-based applications
• Ability to build and maintain strong relationships with university students,
• faculty, staff, and community partners

Preferred Qualifications :

• Experience with civic engagement and / or service or experiential-learning programs
• Experience working in education / youth development settings
• Experience with marketing and / or recruitment efforts,
• Experience and comfort working with individuals from diverse backgrounds

Preferred Competencies : (Skills, knowledge, and abilities)

Proficiency with graphic design, web development and social media applications

The target hiring range for this position will be between $66,000 to $71,000.00 per year . Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits :

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness :

Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior / adult care. Visit us at to learn more.

Professional Growth & Development :

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more .

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness.

More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations.

We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities.

Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.