Senior Program Coordinator

Job Summary :

The Department of Medical Social Sciences (MSS) aims to establish itself as a leader in advancing and applying outcomes / effectiveness research to improve patient care and influence policy.

Our strong academic ties across the university and the medical school encourage comprehensive collaboration in disease management, prevention and control.

We intend to meet a growing need for expanded interdisciplinary scientific collaboration, to promote discovery of multidimensional mechanisms of health and disease, to improve adult and pediatric health status and outcome assessment, and to collaborate with partners in genetic, epidemiologic, biologic and behavioral translational research paradigms.

While part of our work serves to reduce health disparities of groups that are traditionally underrepresented in research, we acknowledge that there is always room to grow in our efforts.

MSS is committed to creating a world of inclusion, health, and well-being for all. We hire the best people from a wide variety of backgrounds because drawing on their diverse perspectives and experiences will be the foundation of our department’s future success.

One of the foci of the department is the support of the National Institutes of Health (NIH)’s state-of-the-science patient-reported outcomes measurement systems under the Health Measures umbrella.

This position will work within the Health Measures team, a group of measurement scientists with expertise in the development, validation, expansion, assessment technologies, and implementation of patient-reported outcomes measures.

The Senior Program Coordinator will support the sales, marketing, research, and use of patient-reported outcome measures software and services.

This is a unique opportunity to contribute to the implementation of patient-reported outcome measures around the world and promote patient-centered care.

• Responsibilities include managing client queries and teleconference calls related to software sales and use of patient-reported outcome measures;
• conducting screenshot reviews of electronic implementation of patient-reported outcome measures; supporting conferences to promote Health Measures products and services;

supporting the development of marketing to further promote and disseminate Health Measure products.

Provides direction in reviewing and recommending policy and procedure designed to enhance operational excellence of a program / project in order to ensure success.

Endure the effective, compliant, and efficient daily management of all operational, financial, and business functions in support of the business area’s mission and in coordination with central offices such as HR, Budget, Facilities, IT, and Provost.

Represents program / project on internal and external administrative affairs by recommending alternatives and suggestions.

The program / project is summarized below. (Definitions : Program : plan or system of taking action toward a goal. Project : planned actions with specified beginning & end.)

Specific Responsibilities :

Administration

• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Develops, maintains & reports on quantitative and qualitative performance measures.
• Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.

Communication, Outreach & Recruitment

• Identifies opportunities and strategies for short- and long-term growth & expansion.
• Creates & implements program / project brand identity and marketing & advertising strategy.
• Oversees marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.

Events

• Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Strategic Planning

• Manages & implements strategic plans.
• Reviews plans, meets with leadership & key faculty & staff.
• Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.

Supervision

Performs other duties as assigned.

Minimum Qualifications : (Education, experience, and any other certifications or clearances)

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree;

OR appropriate combination of education and experience.

• 2 years program / project administration or other relevant experience.
• Master’s degree

Minimum Competencies : (Skills, knowledge, and abilities.)

• Excellent communication skills, especially written.
• Excellent organization, time management, prioritization, and planning skills.

Preferred Qualifications : (Education and experience)

2 years experience with client communication / customer service

Preferred Competencies : (Skills, knowledge, and abilities)

• Problem Solving Generates and evaluates alternative solutions and makes effectives and timely decisions
• Quality of work Pays close attention to details
• Quality of work Strives to achieve accuracy and consistency in all tasks

Benefits :

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness :

Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior / adult care. Visit us at to learn more.

Professional Growth & Development :

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more .

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness.

More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations.

We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities.

Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.